Full slate of benefits to include health, dental, vision, and eligible to participate in our 401k plan
Growth and wage increase through company paid certification program
Essential Responsibilities
Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.
Calculate insurance co-pay based on insurance eligibility.
Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.
Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.
Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.
Perform adjustments and repairs when necessary.
Troubleshoot patient concerns with eyewear when necessary.
Maintain inventory pertaining to all aspects of the optical retail area, including lab supplies. Report inventory as required.
Maintain displays of optical merchandise.
Monitor patient flow throughout the office, properly communicating delays.
Perform other duties and assume various responsibilities as determined by the office manager or team lead, and doctor(s).
SUPPLEMENTARY DUTIES & RESPONSIBILITIES: Depending upon the patient volume and/or patient flow demands, you may be required to perform the following tasks.
Assist with patient preliminary testing as required.
Dispense contact lenses and perform contact lens progress checks.
Assist with check out and collection of monies due by patient.
Identify areas which require additional reinforcement through education or consultation.
Education And/Or Experience
High school graduate or equivalent.
Sales/retail experience is preferred.
Previous optician experience is a plus.
Competencies
Excellent interpersonal, written and verbal communication skills
Exceptional customer service abilities
Detail oriented with strong organizational skills
Proven sales strategies
Ability to obtain knowledge and skills on the job or through educational courses
Ability to lead, motivate and promote a team environment
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Personal Development
Staff members are required to meet training expectations within the initial 90-day probationary period.
Obtaining certification through an optometric certification program is encouraged. MWEC will provide assistance to all employees eligible for the Employee Career Development Program.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Medical Practices
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