Organizational Change Management Lead (OCM)

Title: Organizational Change Management Lead (OCM)

Duration: 12+ months contract

Location: onsite the first week and then minimum onsite 4 days per month

Hours: 37.5 per week

The BEST Organizational Change Management Lead (OCM) must have proven, successful experience and a solid understanding of organizational change management principles, processes, methodologies, and tools; strong organizational, analytical and communication skills; the ability to motivate and supervise others; and build trusted relationships with stakeholders, agency leaders and employees, and program team members. Extensive knowledge of and experience within the Commonwealth's state agencies, or similar complex public entity, is an important factor that would support a candidate's ability to bring credibility to change management for the BEST Program.

The OCM Lead will be a member of the BEST Program Management Office (PMO) and will oversee tasks of four (4) teams comprised of Commonwealth agency, software vendor, and systems integrator vendor staff assigned full time and part time to the project.

The Teams Are

• Training Team responsible for end user training plan, training materials and job aids, and delivery of training to ~4000 Financial system users in 150+ Commonwealth state agencies.
• Communications Team responsible for developing strategy and materials to share information and gather feedback from the user and stakeholder communities, prepare users for the new solution and support significant business process change in certain areas of financial management.
• User Readiness and Adoption Team responsible for preparing users and agencies for rollout of the new solution, assessing readiness, and supporting agencies in adopting new business processes. The team will include readiness/adoption coordinators that will work directly with agencies; and
• User Support Team responsible for assisting in designing the user support model that will be implemented with the new solution and integrating that model with existing support services.
  
  

Specific Duties

• Apply a structured methodology to manage and coordinate organization change management, communications, training, readiness, and post go live support activities.
• Utilize business process maps and workflows to achieve an in-depth understanding of new business processes to inform agencies and users about changes to current practice and prepare them for change.
• Work closely with agencies to understand their unique needs, analyze business requirements, and map internal processes consistent with the new enterprise-wide business model in areas where the new financial solution provides an opportunity to migrate users from in-house solutions to the enterprise model.
• Create and administer change readiness assessments to gauge agency readiness. Ensure change readiness activities are integrated into the project plan and deployment strategies.
• Oversee the tasks of the Readiness/Adoption Team to ensure that tasks are assigned and actively tracked; provide weekly reports to program leadership on Readiness Team activities and tasks.
• Oversee the tasks of the Communications Team. Work with the BEST Project Management Office (PMO) to develop and implement an on-going communications plan to support project, user and stakeholder needs for information. Communication will foster excitement for the new solution and willingness on the part of agency leaders and staff to adapt to new business.
• Processes and to welcome the new solution. Communication strategies will also include ways to solicit input and feedback from users and stakeholders.
• Oversee the tasks of the Training Team to develop the training strategy and plan; update standard training materials with specific detail on changes to current business practices; recommend training methodologies such as classroom, hands on lab, webinar, video and train the trainer approaches; work with agencies to coordinate the set-up and delivery of training sessions including the use of learning management system tools to post courses, enable user enrollment and record attendance; and conduct post training assessments by users as to the effectiveness of training measures.
• Work with support desks currently providing support to end users to recommend the optimal support structure for the new solution. The user support function may include a Tier 1 call/email center and Tier 2 and Tier 3 support to be provided by knowledgeable business and technical staff and/or the software vendor for more complex functional and technical/systems issues. The support function will be ready for go live to provide users with post-implementation support, identify issues and mitigate risks.
• Work collaboratively and collectively with the BEST System Integrator (SI) to develop approaches, tasks, and deliverables for the OCM effort and help ensure the project timeline, communications, agency support, training plans, and deliverables stay on track.
• Assess, identify, and flag potential risks and create, coordinate and implement mitigation strategies.
• Participate in System Test and User Acceptance Test activities.
• Support various project activities as requested; responsibilities vary according to the needs of the project and may include tasks and activities that are not included on this list.
  
  

Required Skills

• Comprehensive understanding of and experience in applying Change Management principles and processes with a demonstrated ability to select or apply effective and appropriate methodologies and tools.)
• Strong business acumen and understanding of organizational issues and challenges.
• Experience with Business Analysis in a systems design and development environment.
• Well-developed communication skills (both oral and written).
• Highly organized with strong analytical, problem solving and root cause identification skills.
• Strong presentation skills capable of clearly articulating a message to various audiences.
• Experienced manager with the ability to direct, coach and motivate others and provide timely and effective feedback to achieve and sustain desired levels of performance.
• Active listener with the ability to influence others toward a common vision or goal.
• Capable of building trusted relationships with stakeholders, senior managers, front-line leaders, and employees at all levels.
• Strategic thinker, with ability to quickly assess and summarize information and effectively identify issues or risks and potential resolutions.
• Travel to different state agencies across the Commonwealth may be required.
  
  

Preferred Qualifications

• Change management leadership experience in implementations of one or more solutions related to Financial Management, Human Capital Management or Payroll and preferably in one or more large public sector organizations, or experience in similar implementations in related areas.
• Experience in leading, planning and implementing large scale training programs and with e- learning applications.
  
  

Minimum Entrance Requirements

• Bachelor's degree in organizational development, change management or a related field with 5-7 years of experience managing and coordinating change initiatives across large organizations with a diverse, geographically distributed workforce. Extensive knowledge of and experience within the Commonwealth's state agencies (or similarly complex public entity) in one or more managerial positions may be substituted for direct experience with leading a change management engagement.
• Comprehensive understanding of and experience in applying change management principles and processes with a demonstrated ability to select or apply effective and appropriate methodologies and tools.