Partner Success Associate

About Seniorly

Seniorly is a high-growth marketplace modernizing the search for senior living. We combine advanced technology, high-touch support, and family-centricity to help loved ones and older adults find the right living arrangements for their needs and budget. Seniorly currently supports 5 million visitors every year on this essential journey and is evolving the $100bn senior living industry.

Partnerships @ Seniorly

As a member of Seniorly’s Partnerships team, the Partner Success Associate is responsible for management of communications and updates with our network of local advisors and community sales and marketing teams. The communities include a variety of senior living providers such as assisted living, memory care and independent living. This operations professional will provide a crucial role in supporting our community and advisor partners by contributing to the initial onboarding process of new partners as well as ongoing support, auditing and account management. The Partner Success Associate reports to the Chief Strategy Officer. 

What you’ll do -

• Support the Partnerships team with community and local advisor partnerships including: assistance with data collection, setting up accounts, and ongoing partnership management.
• Run point communicating with community and advisor teams for monthly program audits.
• Lead management and response of community and advisor support voicemail, CRM and email boxes. 
• Support communications with community sales and marketing teams via email, phone and messaging.
• Support tech issues and general questions from community and advisor teams.
• Support referral management and auditing for communities including acceptance, status updates, invoice reporting and QA.  
• Support Sales and marketing teams with provider education and community building including: sending out announcements, sharing resources. 
• Support product team with bugs/issues notifications that are identified by our partners.
• Collaborate with the team and proactively communicate best practices and ideas promoting continuous improvement of customer experience and customer success seam performance.

What you must have to be considered - 

• Senior living experience such as in a community sales and marketing role or other senior living industry service provider.

What else we are looking for - 

• BS/BA in Business, Education, Training, Organizational Development, Liberal Arts (or relevant field) required.
• 1+ years in account management/customer success or sales operations role for B2B SaaS or Technology.
• Exceptional data driven and analytical problem solving skills.
• Excellent ability to proactively communicate both internally and externally.
• Passion for the Customer Experience.
• Proven capability to work with different groups across different functions and strong conflict resolution skills.
• Experience leading and developing high performing managers and individual contributors.
• Proven ability to make sound business decisions, including a track record of identifying gaps or business needs and developing high impact solutions.
• Able to maintain calm and patience.
• Strong communicator who is able to inspire, collaborate with and influence the broader organization.
• Authentic, humble and curious self-starter.
• Embraces change and is a master at leading a team through change.

Compensation range: $50,000 - $57,000

Remote/Non-Remote: Remote