We're a dynamic company in the hospitality technology sector, specializing in revenue management solutions for vacation rentals and hotels. Our innovative dashboard helps clients optimize their business performance, and we're looking for a talented individual to join our team and help drive client success.
Role Overview
As a Partner Success Manager, you'll be the driving force behind our client relationships, providing exceptional service and training to ensure our partners get the most value from our platform. You'll manage a portfolio of 150-200 client accounts, focusing on adoption, satisfaction, growth, and retention. This role requires a blend of strategic thinking, relationship building, and industry expertise.
Key Responsibilities
Nurture and expand relationships with client partners, becoming their trusted advisor in hospitality revenue management
Ensure successful adoption and utilization of our dashboard through personalized training and support
Develop data-driven narratives to boost client engagement and showcase the value of our solution
Maintain regular communication with clients to understand their evolving needs and challenges
Stay informed on industry trends to enhance our service and product offerings
Advocate for client needs, collaborating with our Product team to implement innovative solutions
Create and optimize client retention strategies and processes
Provide frontline support and efficiently resolve client issues
Deliver weekly updates on client satisfaction, repeat business, and team goals
Collaborate across departments to ensure seamless project execution and high client retention
Promote our vision and products within the vacation rental community
Qualifications
2+ years of experience in vacation rental or hotel/resort revenue management
Data-driven mindset with a focus on driving client business growth
Proactive approach to ensuring client satisfaction, with strong attention to detail and creative problem-solving skills
Excellent interpersonal and communication skills
Comfortable with change and excited about contributing to a growing startup environment
Proficiency in Google Suite and CRM programs (e.g., ChurnZero, Hubspot, Slack, Confluence, ClickUp)
Additional language skills (Spanish or Portuguese) are a plus
What We Offer
Comprehensive health benefits package, including dental and vision coverage
Long-term disability and life insurance
401(k) plan with generous employer match and immediate vesting
Flexible PTO policy and company-paid holidays
Professional development opportunities, including dedicated time for personal growth
Remote work environment (Central/Eastern time zone work hours)
Reimbursements for gym membership, mobile phone, and internet expenses
If you're passionate about hospitality, data-driven decision making, and building lasting client relationships, we'd love to hear from you. Join our team and help shape the future of revenue management in the vacation rental industry!
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Human Resources Services
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