The Parts Counterperson sells parts to all available customers, over the counter, through the shop, or on the phone.
Job Responsibilities:
Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job
Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements
Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job
Provide information regarding the associated cost of parts required on repair orders
Keep inventory control system and parts catalog up to date
Inform service personnel when back ordered or special order parts are received
Accept and follow through on lawful directions from supervisors
Be polite and friendly, greet customers promptly and deliver exceptional customer service
Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service
Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios
Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories
Work with multiple customers at once if needed while still providing individual customer satisfaction.
Keep customer mailing lists up to date
Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase
Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be precise in all cash transactions, taking accurate credit card and cash payments for purchases.
In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management
Periodically carry out physical inventory of merchandise
Requirements:
Must be able to work this schedule: Saturday-Tuesday
Require strong verbal and written communications skills
Valid Driver’s License and clean driving record
Must consent to and pass a drug/background screen
Ability to multi-task and work in a fast-paced environment
Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
Customer focused
Energetic
Self-motivated
Ability to work weekends as business needs dictate
In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.
Toyota of Orlando is proud to be an Equal Opportunity Employer.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Motor Vehicle Manufacturing
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