Patient Care Coordinator

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

Part-time/Full-time Position (flexible)

Job responsibilities include:

1. Patient Interaction:

- Act as the first point of contact for patients, addressing inquiries and providing information about medical spa services.

- Schedule appointments and consultations, ensuring efficient utilization of office resources.

- Establish and maintain strong relationships with patients to enhance their overall experience.

- lead management 

- Whole Body Cryotherapy assist patients during their sessions 

2. Administrative Support:

- Manage patient records, ensuring accuracy and confidentiality.

- Coordinate paperwork and documentation related to patient consultations and treatments.

- Collaborate with the administrative team to streamline processes and improve overall efficiency.

3. Consultation Coordination:

- Assist in organizing and scheduling patient consultations with medical spa professionals.

- Provide pre-consultation information and support to patients, addressing any concerns or questions they may have.

4. Treatment Follow-Up:

- Follow up with patients post-treatment to ensure satisfaction and address any concerns.

- Maintain communication channels to gather feedback and identify areas for improvement.

5. Team Collaboration:

- Collaborate with medical spa professionals to ensure a cohesive and coordinated approach to patient care.

- Participate in team meetings to discuss patient-related matters and enhance overall service quality.

Qualifications

Qualifications:

- Previous experience in a customer service or patient coordination role, preferably in a healthcare or spa environment.

- Excellent communication and interpersonal skills.

- Strong organizational abilities with attention to detail.

- Knowledge of medical spa treatments and procedures is a plus.

- Proficient in using scheduling EMR and customer relationship management (CRM) software.

Education:

A high school diploma or equivalent is required. Additional certifications or training in healthcare administration or customer service is beneficial.