Patient Onboarding Specialist

Hello 👋I’m Jarrad, CEO and Co-Founder at Miga.

I’m excited to open this position because it is a critical role in our journey to build the future of heart health. As a Patient Onboarding Specialist, you’ll need to bring an ownership and hard-work mentality, because your results will be critical to our team’s success. Your day to day will include 1) completing onboarding calls for prospective patients, 2) confirming onboarded patients are ready for their intake appointment, and 3) ensuring high utilization of intake appointments with our medical providers.

Who is Miga?

• Miga is a virtual heart health clinic.
• We prevent and manage obesity, hypertension, hyperlipidemia, and diabetes, using medications and intensive lifestyle interventions.
• Our clinical care is delivered over video visits and async chat by physicians, Advanced Practice Providers (APPs), registered dietitians, and health coaches.
• Care is augmented by a character-driven, gamified app, connected devices, and our own tech platform/EHR that enables scalable, efficient, and high-quality clinical services.
• Read more about our progress and vision in this Substack post from our founders.
  
  

What’s the bottom line?

• Early-stage digital health company, have raised a $12 million seed round.
• Patient Onboarding is central to our purpose as work toward serving millions of patients.
• Continuing to grow our Patient Onboarding team by hiring a Patient Onboarding Specialist.
• Salary = $60,000 - $75,000
• Must be ready to jump in as a scrappy contributor, with the ability to quickly build rapport with patients.
• Jarrad and Dre (Co-Founders) are seasoned operators who’ve built and grown companies before.
  
  

What is my mission?

Complete onboarding calls with prospective patients, provide support with registration tasks, and ensure a high utilization of medical provider intake appointments, while building rapport and enhancing patient satisfaction.

What will I do?

• Complete 25+ hours per week of onboarding calls with prospective patients to schedule their intake appointment.
• Convert >75% of prospective patients during onboarding calls.
• Provide 10+ hours per week of new patient onboarding support.
• Ensure >90% utilization of intake appointments with medical providers.
• Maintain accurate and detailed notes on calls and conversations.
  
  

What is Miga looking for?

We are searching for candidates with:

• A desire to make the world a better place by preventing unnecessary heart attacks and strokes.
• A dynamic, collaborative, and results-driven mentality to join our elite team in a role central to our vision of advancing heart health.
• 1-3 years of experience in a onboarding, sales, or support role within a consumer or healthcare company.
• The ideal candidate will:
• Be highly proficient with technology and eager to learn and adapt to various new platforms;
• Be a self-starter and problem solver who bring an ownership mentality to their work; and
• Thrive in a team setting, adaptable to the dynamic environment of a rapidly growing and evolving organization supported by a collaborative culture.
• Nice to have but not required:
• Experience interacting with patients.
• Flexibility to work evening hours.
  

What does the interview process look like?

At Miga, our team and interview process are designed to help you show your best self.

• A 20-minute phone call with Zach Shepherd in our People Operations team.
• A 45-minute Zoom call with Kristen Gill on our Patient Onboarding team -- also manager for this role, to discuss your work history.
• Two 30-minute focused interviews with:
• Kristen for an onboarding conversation and role play.
• Our Chief Executive Officer, Dr. Jarrad Aguirre.
• Reference checks with former managers and colleagues.
  
  

What other benefits does Miga offer?

• 100% of health, dental, and vision premiums (+75% for all dependents)
• In-person team meetups for much needed face-to-face hangs
• A powerful Macbook Pro to do your best work.
• Reimbursement for at-home remote work setup
• 401(k) and FSA plans
  
  

Compensation Range: $50K - $70K