Patient Scheduling Coordinator

Job Purpose

A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties And Responsibilities

• Scheduling and confirming appointments
• Welcoming patients and updating their information in the dental software(s)
• Registering new patients according to established office protocols
• Verifying insurance and accurately building patient insurance plans in the dental
• software(s)
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying with requests for information
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to ensure positive production
• Monitoring and replying to e-mails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPPA Compliance
• Perform all other duties as assigned
  
  

High School degree or equivalent required

Working Conditions

Exceptional written and verbal communication skills required

Dental practices run at a fast pace and schedulers will be required to keep up with the flow of

doctors and patients.

Physical Requirements

Schedulers will be required to:

Sit for long periods

Look at a computer screen for extended periods

Stand for long periods.

Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager

Direct reports: None