Patient Service Representative
True Health
Orlando, FL
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Job Summary
PSR is responsible for administering the patients’ check-in and checkout process.
Primary Functions
PSR is responsible for administering the patients’ check-in and checkout process.
Primary Functions
- Provide prompt, courteous, and professional service to patients.
- Answer patients’ questions within the scope of responsibilities.
- Ensures and maintains an efficient flow of patients.
- Enters, updates, and ensures accuracy of patient demographics
- Interview patients for possible sliding-scale services eligibility.
- Verify insurance coverage and eligibility dates in system and collect applicable payments.
- Post charges to patients’ accounts.
- Scan and imports demographic data and clinical documentation into patients’ charts.
- Schedule appointments for patients as needed.
- High School Diploma or equivalent
- Preferred, 1 year of customer service experience
- Preferred, 1 year of medical experience
- Knowledge of ICD-10 and CPT Codes
- Computer literacy
- Effective communication skills and ability to work well independently and in a team environment
- Bilingual (Spanish / English) highly preferred
- Frequent exposure to fumes or airborne particles, moving mechanical parts and vibration and to a variety of extreme outside weather conditions.
- Ability to walk and to stand for long-periods of time
- Ability to bend, kneel, stoop, crouch, crawl and climb all day.
- Ability to lift or move items over 50 pounds.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Hospitals and Health Care, Medical Practices, and Non-profit Organizations
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