Patient Services Representative
Patient Services Representative
Women's Health Arizona
Phoenix, AZ
See who Women's Health Arizona has hired for this role
Description
The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in a healthcare setting.
Responsibilities
The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing exceptional customer service in a healthcare setting.
Responsibilities
- Patient Check-In and Check-Out: Greet patients in a courteous and professional manner upon arrival at the practice. Verify patient demographic and insurance information, updating records as necessary. Assist patients with completing registration forms and obtaining necessary signatures.
- Appointment Scheduling: Schedule patient appointments accurately, ensuring appropriate time slots and provider availability. Coordinate scheduling of follow-up appointments, referrals, and diagnostic tests as directed by healthcare providers. Confirm appointments with patients via phone, email, or text message as needed.
- Insurance Verification and Authorization: Verify patient insurance coverage, eligibility, and benefits using electronic systems or contacting insurance carriers. Obtain pre-authorizations and referrals for procedures and services as required by insurance plans.
- Patient Communication: Answer incoming calls and respond to patient inquiries in a timely and professional manner. Provide information to patients regarding appointment scheduling, practice policies, and services offered. Relay messages to healthcare providers and clinical staff as needed.
- Administrative Support: Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records. Maintain cleanliness and organization of the front desk area and waiting room. Perform other duties as assigned by practice management or healthcare providers.
- High school diploma or equivalent required; Associate's degree or certification in healthcare administration preferred.
- Minimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting.
- Excellent customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in using computer software applications, electronic health records (EHR) systems, and office equipment.
- Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Compassionate and empathetic attitude towards patients and their families.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Medical Practices
Referrals increase your chances of interviewing at Women's Health Arizona by 2x
See who you knowGet notified about new Patient Service Representative jobs in Phoenix, AZ.
Sign in to create job alertSimilar jobs
People also viewed
-
BSS Patient Financial Services Representative, Banner University Medical Center Phoenix Clinic
BSS Patient Financial Services Representative, Banner University Medical Center Phoenix Clinic
-
Medical Front Office Receptionist
Medical Front Office Receptionist
-
Classified Crosswalk Guard (Part-time)
Classified Crosswalk Guard (Part-time)
-
Patient Service Representative for AMG Union Hills
Patient Service Representative for AMG Union Hills
-
Service Assistant
Service Assistant
-
Service Assistant, Scottsdale
Service Assistant, Scottsdale
-
Receptionist
Receptionist
-
Patient Advocate Representative - Abrazo Arrowhead
Patient Advocate Representative - Abrazo Arrowhead
-
Receptionist/Asst. HR Admin
Receptionist/Asst. HR Admin
-
2024-25 SY Office Assistant/Crossing Guard
2024-25 SY Office Assistant/Crossing Guard
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More