POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.
What We Offer
Starting wage of $14 - $16 per hour based on previous experience
6.5 paid holidays per year
Approximately 10 days of PTO within first year
Employee Referral Program
Full slate of benefits to include health, dental, vision, and 401k
Growth and wage increase through company paid certification program
Essential Responsibilites
Greet patients in a friendly, professional manner
Answer phone calls, schedule appointments, assist in patient communications and recalls
Respond to patient inquiries about billing, procedures, policies and available services
Prepare patient chart prior to appointment and complete upon patient arrival
Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
Monitor patient flow throughout the office, properly communicating delays
Provide a safe and clean office environment
Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)
Education And/Or Experience
High school graduate, or equivalent
Previous medical office experience and knowledge in medical coding/billing is preferred
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Medical Practices
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