The Payroll Support Specialist helps to ensure that the needs of customers are being satisfied, providing excellent customer service by resolving client issues via phone or email, within the current SLA timelines. In this role you’ll also schedule projects that come through support calls or emails, working to ensure deadlines are met. This position will assist with training and mentoring of new and existing team members, creating and documenting processes and may also assist in processing payrolls.
Responsibilities:
Resolves product or service problems by clarifying the customer's issue, determining the cause, then selecting and explaining the best solution to solve the problem; expediting the solution then following up to ensure resolution
Develops and maintains relationships with clients
Assists in training and mentoring team members plus training of clients on software usage
Works with internal and external individuals to answer questions, resolve issues, and share information
Recommends/implements changes to improve efficiency
Remains in compliance with federal, state, and local legal requirements and regulations
Stays up to date on software changes/enhancements to optimize software utilization
Ensures that ACH files are processed timely, set up, and maintained
Backup responsibilities for transmission of Secure Pay wires and ACH files
Creates or maintains custom script changes within the system
Qualifications:
Associates degree in Business, Accounting, Finance, Human Resources, or related field
Advanced Level in Word, Excel, Outlook, PowerPoint, Internet, etc.
Strong technical and computer skills
Familiar with payroll processing, including tax, benefit, and other deductions
Ability to work independently and effectively communicate with internal and external stakeholders
Adapt to change and to manage multiple tasks and priorities
Meticulous attention to detail, as well as reliability and ability to carry out daily functions in an efficient and timely manner
Excellent verbal and written communication skills
Experience with computerized payroll and HRIS systems, including: Millennium3, SaasHR, Payentry, HRIS, UKG Ready, packages preferred
Ability to find solutions to technical payroll, tax, and systems related issues preferred
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Business Consulting and Services
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