Description: Our client is currently seeking a Performance Consultant
Responsibilities
Overhaul and establish the coach audit and quality oversight program for Verily Diabetes programs for both: Onduo and Lightpath coaching platforms;
Manage and coordinate auditing oversight and performance review process for members of the Care Team;
Develop and maintain quality evaluation guidelines, forms and processes for Onduo Care Team and/or service delivery team ((in accordance with regulatory requirements, coaching and clinical protocols)
Set and maintain quality oversight schedules
Facilitate quality reviews calibrations;
Coordinate monthly and quarterly performance reviews, in collaboration with the Team Leads and Care Team Managers;
Conduct quality assurance and oversight activities including but not limited to monitoring communications and productivity of staff;
Support L&P team in the implementation of learning and mentoring programs based on performance reviews.
Minimum Qualifications
Bachelor’s degree or equivalent practical experience.
Experience with the use of behavioral techniques such as goal-setting, problem-solving and/or motivational interviewing.
Demonstrated experience facilitating quality reviews and providing feedback.
Demonstrated ability to lead with influence and build strong relationships with peers and leadership.
Computer literacy; moderate level of sophistication using Google Workspace (G Suite).
Passion for helping others with empathy, listening and perception skills.
Preferred Qualifications
Master’s degree.
Certified Diabetes Educator (CDCES), or other mid-level clinical credential (e.g. RN).
Experience in direct education and/or coaching with individuals for disease prevention, health promotion and behavior change.
Direct experience developing and delivering clinical training programs.
Experience leading and/or participation in accreditation processes and programs.
Experience using EMR systems (e.g Athena).
Contact: apandey08@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Seniority level
Entry level
Employment type
Contract
Job function
Human Resources
Industries
Staffing and Recruiting
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