Photography Operations Manager [75109]

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

One of our real estate and e-commerce clients in the Washington, D.C area is hiring for a full time Photo Operations Manager to manage a team of field photographers.

• You must live in the area already; they are not open to relocation candidates.
• Salary range: $130,000 - $149,000 + an annual bonus potential of around 10%.

Overview:

• You'll lead a dynamic team of up to 10 full time photographers for certain brands. This role blends leadership, technical proficiency, and exceptional customer service.
• You will be ensuring appointment deadlines and quality standards are met, and you'll collaborate closely with clients, sales, logistics, and the broader photography department.
• This in-office role within the respective market demands a keen eye for detail, strong technical skills, and effective communication abilities to manage remote teams.

Responsibilities:

• Lead and oversee a team of up to 10 full time photographers, providing guidance, support, and feedback to ensure consistent high-quality performance and adherence to company standards.
• Implement efficient workflows to optimize output while upholding quality product and service delivery, conducting regular quality audits to maintain accuracy and brand standards.
• Maintain excellent customer satisfaction by promptly addressing client inquiries or concerns, and review performance metrics regularly to identify areas for improvement.
• Provide ongoing coaching on newly acquired technology, scanning techniques, photography, and company procedures to enhance team skills and performance.
• Act as the primary point of contact for technical equipment and software issues, troubleshooting problems, and coordinating with IT support for prompt resolution.
• Collaborate closely with internal teams to coordinate appointments, address client needs, and ensure seamless service delivery, with some regional and occasional travel to the HQ office required.

Requirements:

• Must have a Bachelor’s degree from an accredited university.
• Must have 5+ years of people management experience with 6+ employees. *Make sure your resume including specific details on this.
• Exceptional communication skills and the ability to motivate and engage remote teams effectively.
• Strong attention to detail and a commitment to maintaining high standards of quality and accuracy.
• Proficiency in analyzing and interpreting KPIs and performance metrics.
• Flexibility to travel for fieldwork and availability to work evenings or weekends as needed.
• Valid driver’s license required.

To learn more about this opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.