Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of experience in the configuration, maintenance, and replacement of enterprise systems, including the ongoing operation and support of application software running in an enterprise environment. Experience with Planview products preferred, especially Planview Enterprise Architecture (formerly called Capability and Technology Management) and Planview Portfolios (formerly called Enterprise One).
Substitution for the required bachelor's degree: An Information Technology associate degree may be substituted for the required bachelor's degree.
Substitution of Experience for Education: Experience in the configuration, maintenance, and replacement of enterprise systems, including the ongoing operation and support of application software running in an enterprise environment may substitute for the required education on a year-for-year basis to a maximum of two years.
Job Overview
Summary: Under general direction, performs enterprise systems technical support work of considerable difficulty.
Distinguishing Features: A contract employee in this position functions in a working capacity to perform advanced systems administration duties, analyze system logs, and research failure codes for resolutions and implements solution. Will be the primary system administrator for the implementation, operation and maintenance of the Planview Enterprise Architecture product and backup to the primary system administrator of the Planview Portfolios product.
Work Activities
Monitor Processes, Materials, or Surroundings: Monitor systems log failure codes and research resolutions.
Analyzing Data or Information: Analyze system logs and research failure codes for resolutions and implements solution.
Documenting/Recording Information: Documents environments to include policies and procedures.
Incident Response/Resolution: Monitors and responds to problem management incidents. Assists team members with resolving assigned problem management incidents.
End User Support and Training: Receives and responds to end user inquiries and incidents, providing timely communication and documentation. Participates in development and delivery of instructional materials for end-user training.
Communicating with Persons Outside Organization: Schedules and works with vendors to troubleshoot issues and discuss new technologies. Utilizes vendor support to troubleshoot and resolve technical problems. Interacts routinely with vendors website to properly submit, monitor, and resolve vendor assigned incidents.
Communicating with Supervisors, Peers, or Subordinates: Coordinate communications between team members, customer staff and other internal support teams to resolve issues, and to assist in escalating issues to supervisor.
Competencies (KSA's)
Competencies: Functional/Technical Competency, Technical Learning, Action Oriented, Approachability, Business Acumen, Customer Focus, Dealing with Ambiguity, Integrity and Trust, Learning on the Fly, Perseverance, Priority Setting, Problem Solving.
Knowledge: Administration and Management, Computers and Electronics, Customer and Personal Service, Knowledge of Systems Log, Knowledge of Systems Tools, Knowledge of Hosted Application Procedures, Knowledge of Relational Databases and SQL, Writing SQL queries, Use of SFTP and Encryption/Decryption, Proficient in Use of Microsoft Office Products (Teams, Word, Excel, Access, Visio, PowerPoint, SharePoint, Project), Project Scheduling,
Skills: Active Learning, Active Listening, Complex Problem Solving, Critical Thinking, Judgement and Decision Making, Quality Control, Analysis, Service Orientation, Systems Analysis, Time Management, Troubleshooting, Learning, Operation and Control, Operation Monitoring, Quality Control, Analysis, Technology Design.
Abilities: Oral Comprehension, Written Comprehension, Written Expression, Flexibility, Deductive Reasoning, Inductive Reasoning, Information Ordering, Mathematical Reasoning, Problem Sensitivity, Speed of Closure.
Tools And Equipment Used
Computer, Telephone, Copier/Printer, Broadband Internet, Microsoft Office products
Location Requirements
Candidate must be local, in Tennessee.
Candidate Must Be Local
Background Verification
Minimum Verification Requirements
All candidates require an InfoCubic background check. Please order the following report:
TN Standard (w/ TN Counties) + Fingerprinting requirement for F&A STS are not required on every contract - Check the Fingerprinting Field Yes/No under Custom Fields
Baseline background check
Global Monitor Check
US Criminal Record Locator w/ Alias
Federal Criminal History (7 years)
County Criminal History (7 years)
National Sex Offender Registry
Some contractors require both fingerprinting and an InfoCubic report. IF Fingerprinting is Yes, then please follow these instructions:
Go to www.identogo.com
Select the State of Tennessee.
Click on the Digital Fingerprinting option.
Select the Schedule a New Appointment option.
Select Don't Know Your Service Code.
For the Agency Name select Other.
For Applicant Type select Information Resources.
Enter the ORI Number TN920795Z.
Fingerprinting
Fingerprinting
no
Requisition QA Session
Covendis can facilitate a Q&A session between a designated hiring manager and interested suppliers. Check the box if you would like to be contacted about hosting a Q&A session.
Break Out Invoice By
Breakout Invoice By PO
Type Category Qualification Description Competency Required Skills Languages SQL Novice (1-3 Years) Yes Education Others Bachelor's Degree Novice (1-3 Years) Yes Skills Others Enterprise System Management Experience in the configuration, maintenance, and replacement of enterprise systems, including the ongoing operation and support of application software running in an enterprise environment. Novice (1-3 Years) Yes Skills Others Planview Enterprise Architecture Experience with Planview products preferred, especially Planview Enterprise Architecture (formerly called Capability and Technology Management) and Planview Portfolios (formerly called Enterprise One). Novice (1-3 Years) Yes Skills Others SFTP and Encryption/Decryption Novice (1-3 Years) Yes Skills Tools Microsoft Office Professional Novice (1-3 Years) Yes
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Information Technology & Services
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