Practice Transformation Consultant

Job Title

Practice Transformation Consultant - West Coast

USA Pacific Time Zone (PST) location required

Job Summary

The Practice Transformation Consultant will work to improve patient care by implementing prescribed evidence-based care management and practice transformation strategies. Will work with Federally Qualified Health Centers (FQHCs), physicians and other patient care providers in meeting quality performance objectives through data collection, data analysis, process outcome evaluation, and other PDSA rapid cycle quality improvement methods. Will work independently in carrying out the goals of the project, working collaboratively with practices, other consultants, health plan divisions and departments, government, and community collaborators.

Essential Functions

• Implement strategies such as quality improvement interventions, empanelment, care teams, QI dashboards, workforce strengthening, care coordination and other practice-level changes
• Assist and monitor assigned practices in the implementation of QI initiatives and processes PDSA cycles
• Improve performance on HEDIS measures and P4P programs
• Develop care coordination protocols, including social linkages
• Work directly with lead physicians and their staff to address issues related to quality improvement and care processes within their practices
• Research and educate practices about models of best practice and replicate model elements as needed in the practices
• Implement measures and develop tools to gauge a practice’s ability to carry out QI processes, such as disease management process flow charts and protocols for case management and care coordination
• Gather appropriate data from QI reports, audits, and/or outside sources and share them with physicians and their practice staff
• Actively participate in project steering committee meetings
• Assist in the implementation of QI initiatives and processes at the practice level, including training
• Work directly with providers to assist them in the development of disease management initiatives and protocols

Knowledge, Skills and Abilities

Work Related Experience

• Practice coaching / transformation
• Quality measurement, population health management
• Lean/process improvement and data flow analysis
• Change management
• HEDIS measures, P4P programs
• Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care, Patient Centered Medical Home (PCMH) or related experience
• Care teams
• Social linkages, SDOH
• EHR, claims and technical systems
• Working knowledge of clinical, coding, business operations, and IT reporting
• Comfortable with public speaking and making presentations
• Developing and improving provider and health plan policies and procedures

Communication and Interpersonal Skills

• Ability to communicate effectively in writing and verbally with individuals at all levels of health care provision; summarize information and instructions for clarity and understanding
• Analytical, creative and takes innovative approaches to solving problems
• Positive, people-oriented, and energetic attitude
• Ability to work in a rapidly changing and fast-paced environment
• Self-motivated, highly organized, and able to prioritize and manage multiple tasks
• Ability to anticipate and identify ever-changing needs for the practices as they arise

Project Leadership and Execution

• Establish and maintain strong working relationships and achieve results by working collaboratively with others
• Expertly manage projects, including the ability to manage people and time resources
• Meet mission-critical deadlines and to motivate staff to meet these deadlines
• Strategic and analytical thinking, problem solving, and presentation skills
• Strong organizational skills
• Manage quality work and to enforce quality healthcare throughout the organization
• Identify barriers to quality healthcare and/or gaps in process that interfere with delivery of quality healthcare

Data and Quality

• Maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA); confidentiality with clinical, management, and other organizational data/information
• Experience in electronic medical records, data analytics, data visualization, population health management, business intelligence
• Working knowledge of statistical methodologies desired
• Skilled at working with larger data sets, mastery of common programming languages (SQL, SAS, etc.) and low-level facility with programming concepts, desired but not required
• Working knowledge of Tableau or Power BI, desired but not required

Job Qualifications

Master’s degree in public health, or related field with at least 2 years of hands-on experience in practice coaching or practice improvement in a health care setting and experience using a practice transformation framework (e.g., Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care)

• OR bachelor’s degree in public health, or related field with at least 4 years of hands-on experience in practice coaching or practice improvement in a health care setting and experience using a practice transformation framework (e.g., Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care)
• OR Medical Assistant Certification, or related certification with at least 2 years of supervisory experience
• OR at least 4 years of hands-on experience in practice coaching or practice improvement in a health care setting and experience using a practice transformation framework (e.g., Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care)

Knowledge of Lean methodologies, rapid cycle quality improvement and PDSA models

Knowledge of primary care practices serving Medi-Cal populations work, FQHCs, and community health centers

About Elevation Health Partners

We are a team of passionate quality improvement, public health, and technical healthcare consultants with close to two decades of collaboration with policymakers, grantmakers, state and federal agencies and commercial healthcare organizations in the development and execution of strategies to advance meaningful, measurable improvements in all areas of the health care delivery system.

Elevation Health Partners takes a people-centric approach to serve and guide the needs of our clients. We are champions in the healthcare industry who consistently execute and deliver superior solutions in patient-centered healthcare delivery and associated value-based reimbursement strategies. Elevation Health Partners aims to elevate health for all populations through non-generic, tailored solutions for our clients, ‘forward thinking’, and never settling for traditional approaches.

Elevation Health Partners is a woman-owned small business that has been supporting safety net providers throughout California for almost two decades and recently expanded services to the state of Michigan. Our master curated, practice transformation coaching model has resulted in improved care and services for low-income and underserved communities.

For more information, please visit www.elevationhealthpartners.com

Classification, Benefits and Compensation

This is a full-time, exempt position and will report to a Principal/Director. Candidates must be authorized to work for any US employer. The Practice Transformation Engagement Specialist must have residency in a U.S. state with a Pacific Standard Time (PST) time zone. Elevation Health Partners supports a work-from-home arrangement, subject to client and/or project needs.

The benefits for full-time regular employees include: Medical, dental and vision insurance, 401K retirement plan, commuter benefits, vacation, sick time, and paid holidays. This information is intended as a brief outline of the employee benefits program provided by Elevation Health Partners. Elevation Health Partners reserves the right to amend or terminate any benefits and/or benefits plans with or without notice.

Elevation Health Partners is committed to paying competitive wages. The Practice Transformation Consultant role corresponds to a level with an annual salary of $70,000-$115,000, depending on the candidate's education (Bachelors or Masters) and years of experience.