Product Owner
Product Owner
Syntricate Technologies
United States
See who Syntricate Technologies has hired for this role
Position: Product Owner
Location: Cary NC (Onsite)
Duration: Contract
Experience: 8+ Years
Job Description:
Location: Cary NC (Onsite)
Duration: Contract
Experience: 8+ Years
Job Description:
- Project Management and Delivery across complex cross functional teams
- Well Versed in MS Project and able to apply AGILE principles where necessary .
- Excellent Communication skills and ability to articulate and lead BUSINESS leaders, Call Center Leads , Vendor Managers, and other stakeholders of the Program and Reporting Track.
- Some one with good understanding of the Analytics/Reporting/Data/ETL concepts.
- Good knowledge on reporting and analytics
- Preferably knowledge of Genesys platform
- Experience with Call center analytics, metrics
- Customer journey management (using Genesys and /or pointillist) .
- Manages the Requirements Backlog for Reporting and Analytics for BPR Reporting Workstream across contact center, IVR , CRM and Pointillist
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Product Management and Marketing -
Industries
IT Services and IT Consulting, Software Development, and Financial Services
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