Product Specialist
Job Description:
Display Unrivaled Product Knowledge
Transition customers and account owners to dictate their own technical needs by self-submitting no more than 25% of the technician requests. Work closely with market team to understand technical needs of customers in the marketplace. Be cautious about scheduling out beyond one week. Support Axalta's growth and retention strategy by focusing your time on Retention (60-70%), followed by Growth (15-20%), Market Access (5-10%), then Service (<10%). Complete a total of 1,250 Service Appointment Hours.Use and encourage the use of Refinish Support for service-related technical needs.
Maintain Your Personal Career Development Plan
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Display Unrivaled Product Knowledge
- Master all Axalta product lines with an emphasis on our core collision APL products and CTAM.
- Know how we stack up against competitive offerings and demonstrate our advantages in sales situations.
- Understand and be able to train on ColorNet offering to strengthen our overall color capability in the marketplace.
- Promote our APL strategy with all customers, do not promote the mixing of Axalta or competitive brands.
- Implement U-POL APL Products on every shop call, stop in and sell to the Body Department.
- During conversions and upgrades, follow the installation guide allowing for a flawless customer transition
- Regularly conduct WOW Sessions and demos
- Follow all best practices for product and the color retrieval processes
- i.e. camera first, then chips
- Spend 15% of your time spent cultivating target accounts.
- Add leads into the sales funnel by creating Opportunities in Salesforce to assist the team and Sales Specialist(s) close more deals.
- Conduct at least one counter clinic a quarter (4x/ year).
- Train distributor technicians to ensure they have a complete understanding of our products.
- Launch new products with distribution, make sure they know where it fits and how to use it.
- Make sure our customers are using our product correctly and using the right products for their conditions.
- Focus on efficiency and profitability with our products by minimizing over mixing and waste.
- If you see any waste at our best customers, identify it and fix it on the spot, include the Account Manager so we can implement the changes in their Account Plans.
- Create and implement your personal career development plan.
- Identify where you need to improve your knowledge and skills; take steps to improve.
- Utilize Aspire by taking relevant courses that fit your role and job description.
- Be a student of the industry.
- Participate in the annual Face to Face PS Training, completing all assigned pre-work
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Sales and Business Development -
Industries
Chemical Manufacturing
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