Product Specialist

We’re building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams.

But creating winning experiences that benefit everyone simultaneously? That’s hard.

Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package (RBP) by Second Nature. We bring the expertise, technology, and service that property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year.

Join 160+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple win experiences.

About the Role

We are seeking a skilled and customer-centric product specialist to join our team. Reporting to the Senior Product Manger, you will be the subject matter expert (SME) on our productofferings, working directly with customers to understand their needs andprovide tailored solutions. You will be develop a deep understanding of our product features and capabilities, serving as the primary point of contact for customers. You will analyze market trends and customer feedback, and collaborate cross-functionally to ensure our products meet the evolving needs of our target market.
The ideal candidate will have abackground in Proptech, with 2+ years of experience in a product specialist,customer success, or technical sales role. The Product Specialist will have the ability to quickly learn andmaster complex technical products while effectively communicating theirvalue to technical and non-technical stakeholders.
If you are passionateabout delivering outstanding customer experiences and driving product innovation, we encourage you to apply for this exciting opportunity.

Key Job Responsibilities

• Develop close relationships with customers and stakeholders to deeply understand their needs.
• Provide pre-sales and post-sales team support including leading or participating in product demos, onboarding, and account management
• Serve as a product advocate, working cross-functionally to resolve customer issues and feedback.
• Assist the implementation team with onboarding new and existing clients onto the product.
• Create and maintain product documentation, onboarding training materials, and other customer-facing resources in conjunction with the marketing team.
• Act as the liaison between customer support and product teams.
• Create reports for stakeholders.
• Collaborate with product managers, engineers, and designers to help define product specifications, features, and user experience improvements.
• Monitor industry trends, competitor products, and customer feedback to identify opportunities for product enhancement.
• Assist in the planning and execution of feature releases and product launches.
• Participate in product testing and quality assurance efforts to ensure the product meets required standards.
• Establish a feedback loop between customers, sales, marketing, and the product development team to ensure alignment.

Preferred Qualifications

• 2+ years experience in customer service, customer support, and professional services.
• 2+ years experience with Property Management Accounting Software such as: Appfolio, Buildium, Rentvine, Propertyware, etc.
• Startup & Proptech experience
• Excellent problem solving and analytical skills.
• Ability to maintain client confidentiality.
• Strong communication and collaboration abilities.
• Eagerness to learn and grow
  

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

REMOTE WORK STATEMENT

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

● Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties

● Have a quiet, professional, distraction-free environment in which to complete your work

● Have access to your own reliable high-speed internet connection

● Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

Why Second Nature

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
  Location: Work Remotely from anywhere in the US
• Flexibility: Open PTO and sick days
• The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP
• Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
• Training: A supportive team to help you grow your career and unlock your full potential
• Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free ofdiscrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.