This range is provided by Synchro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$60.00/hr - $65.00/hr
This is an interim Product Support Manager position, contract role. We're looking for someone who can manage a team, work with product stakeholders, and be the liaison between the company the support team.
List of Services:
Maintain engagement with Product teams to facilitate effective support for users
Provide release facilitation for support content in partnership with our CX technical writers
Provide bi-weekly sentiment and CX signal reports to stakeholders
Provide monthly release reporting for desktop and Mobile products
Maintain existing support reporting
Participate in bi weekly reporting on customer issues, most common
Attend cross functional meetings for Support
Provide data exports and evaluations for ad hock support requests
Seniority level
Director
Employment type
Contract
Job function
Customer Service, Strategy/Planning, and Information Technology
Industries
Computer and Network Security, IT System Operations and Maintenance, and IT Services and IT Consulting
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