This position is hybrid and you have to be able to commute onsite 3 days a week to and office in Atlanta, GA OR Chattanooga, TN.
Position Overview:
The job profile for this position is Application Development Senior Analyst and Application Development Analyst.
Application Development Senior Analyst & Analyst-
The Consumer based Digital organization is looking for a Analyst with strong problem-solving skills, a passion for continuous improvement, and demonstrated empathy for end users and client partners.
The Application Development Analyst is to do Production Support dedicated to end-to-end Level 2 support of end customers of both healthcare domains.
Key Responsibilities:
Proactive and work on Level 2 Production Support operations such as -
Post incident review, problem ticket analysis, root cause analysis and coordination with Level 3 engineers on code fixes
Documentation of issues, standard operating procedures, playbooks, and knowledge base articles
Assistance with privacy and security incident triage, analysis, and reporting.
Partnering with Level 3 engineering teams on prerelease operational readiness and observability needs
Planned and ad-hoc Production release validations.
Scheduled and ad-hoc business and technical operational reporting.
Limited issue concierge services across technology teams to streamline handoffs for issues of the highest urgency and impact.
Drive continuous improvement in operational effectiveness and application resiliency, including:
Compiling quantitative data to assess and drive improvement – such as tickets/incidents, success and error rates, root cause trends, transaction counts, financial impacts, business value, etc.
Creating and tuning synthetic transactions, dashboards, monitoring, and alerting to gain new and different insights.
Influencing infrastructure, business, product, and engineering partners to prioritize resolution to impactful application issues, quality gaps and technical debt.
Desired Experience/Qualifications:
Bachelor’s degree in computer science, Software Engineering, or other related discipline and/or equivalent work experience
Exceptional problem-solving and troubleshooting skills.
Java/Spring boot hands on experience along with Dynatrace /Splunk tool monitoring tool experience.
Technical expertise and presence to lead stressful troubleshooting conversations with confidence.
Experience collaborating with offshore and near shore engineers.
Working knowledge of software quality methodologies and software design patterns, including cloud-based systems, and experience driving software quality with attention to non-functional requirements
Working knowledge of DevOps and agile engineering principles, practices, and tools.
Demonstrated skill in building strong productive cross-functional relationships within a large matrixed organization.
Excellent written and oral communication and presentation skills across a variety of technical and non-technical audiences.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology, Analyst, and Other
Industries
IT Services and IT Consulting, Health and Human Services, and Insurance
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