Production Support Specialist

• Proficiency in coding with JSON, Java, HTML5, JavaScript, and Unix Shell Script.
• Experience with observability monitoring tools (e.g., Splunk, ELF, Dynatrace, or other open-source tools).
• Hands-on experience in building APIs, microservices, and working with application performance monitoring tools.
• Familiarity with scripting and automation using tools like Ansible, Python, and Java.

IT Service Management (ITSM):

• Good understanding of ITSM concepts, which are crucial for managing IT services and ensuring they meet business needs.

Production Support Experience:

• Experience in production support, service delivery, or operations support environments.
• Ability to conduct root cause analysis, troubleshoot application and system issues, and contribute to preventive maintenance.

Security Background:

• A background in security, particularly in authentication and cybersecurity, is advantageous.

Disaster Recovery and Resiliency:

• Experience in participating in disaster recovery testing and implementing resiliency measures for applications and platforms.