Program Manager

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 3,000 employees are all united by one mission: For the People.

At Morgan & Morgan, we’re constantly challenging people’s idea of what an injury law firm can be. We are in a unique position as the largest injury firm in the world to continuously deliver a delightful and consistent client experience for people facing the greatest challenge of their lives.

Summary

The Morgan Labs team is on a mission to transform how legal services are delivered by leveraging technology and automation. We build programs and experiences for Morgan & Morgan’s clients, employees, and partners. From tools that make it easier for clients to start their case, using AI to process documents intelligently, bringing transparency to our clients in an opaque industry, we do it all.

We’re looking for a Program Manager to join our Product team. This is an in-office position 4 days a week in our Brooklyn office.

Responsibilities

A Program Manager’s duties are to manage the business requests backlog, guide acceptance criteria, manage stakeholders,  and lead a team to ensure successful execution. In this role, you will be introduced to a wide variety of cross-functional departments and the ideal candidate will be comfortable juggling different team’s priorities.

You will be responsible for managing critical business-as-usual requests to keep Morgan & Morgan’s operations running smoothly. You will be working with cross-functional teams to deliver projects within defined scope, quality, and time, as well as regularly communicating progress to stakeholders and users. This role requires someone who can communicate complicated solutions clearly, simplify problems into action steps, and lead teams with charisma and grace. Successful candidates will be responsible for areas including but not limited to the following:  

• Interface with engineering managers and engineers to estimate work efforts, define milestones and manage resources


• Handle, refine, and ruthlessly prioritize the program backlog


• Manage stakeholder relationships and expectations by developing a communication process to keep requestors up-to-date


• Conduct sprint ceremonies, manage sprints, and track the performance and velocity of your team

Qualifications

• 1-2+ years of experience as a program manager, technical program manager, product owner, or similar. 


• Jira experience (or similar) - Comfortable with working in a Jira/Agile environment 


• Familiar with project management methodologies


• Exceptional interpersonal and teamwork skills 


• Ability to multitask in a fast-paced organization 


• Flexibility and adaptability to rapid change  

Nice to Have: 

• Exposure to the legal industry and technology in law firms a plus 


• Scrum/Agile certifications a plus 


• Salesforce experience a plus 

Salary Range: $100,000 USD - $130,000 USD

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   

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