Project Coordinator

Department: Professional Services

Location: USA - Remote

Description

The Project Coordinator provides value to the business and its clients, through supporting the Project Managers in planning, coordination, and control of the various activities required to complete a successful project. The Project Coordinator will be involved with a range of projects and will need to utilize excellent communication skills to facilitate activities across departments. This involves resource scheduling, vendor management, purchasing coordination, performance-to-contract reporting and various administrative functions. The Project Coordinator will also manage smaller deployments of workstations and other technology.

Our People:

Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we're here to create something extraordinary together.

Our Core Focus:

Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth:

We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

Key Responsibilities

• Understand and follow "The VC3 Way". This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
• Assist with ensuring projects are delivered on-time, on budget, and within scope
• Assist with planning, scheduling and forecasting of projects and associated revenue
• Manage the conversion of projects & assignment of Project Managers within our ticketing system
• Communicate scheduling and capacity to internal stakeholders | Facilitate overall professional services planning
• Track project expenses ensuring, when appropriate, cost recovery processes are followed
• Identify and resolve scheduling conflicts | provide alternatives to deal with various pressures created by multi-client scheduling
• Identify requested/necessary changes to project scope/schedule and assist with generating change notices for client stakeholders
• Monitor the project lifecycle and work closely with other departments within VC3 regarding the elements of Projects that require their direct intervention or approval
• Monitor the project lifecycle and work closely with the Project Managers to schedule and complete the milestones in the Project Scope that require their attention
• Provide weekly status updates to project stakeholders when required
• Provide coverage assistance for the Project Managers during vacations or busy periods
• Manage small projects with reduced scope as a stepping stone to full Project Management
• Assist with generating on-time, accurate monthly invoicing by tracking invoices received, auditing for accuracy and adjusting the forecast accordingly
• Assist with scheduling and running milestone meetings during the project
• Assist the Project Managers with completing high-quality documents that will be presented to the client by the Project Manager
• Assist with sending out & compiling data for Post Implementation Reviews & Client Satisfaction Surveys for all completed projects
• Document lessons learned for improvement of future projects and assign and follow up on action items
• Assist in the maintenance of up-to-date client and internal documentation
  
  

Additional Responsibilities:

• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Receive mentoring and feedback from peers and others
• Provide support and back-up for other members of the Project Management Office
• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Review Tickets with Manager
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
• Create and update documentation when changes or occur, or when discoveries are made
• Attend monthly training & team meetings as required
• Additional duties as required
  
  

Skills, Knowledge And Expertise

• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• Completion of an accredited 2-year post-secondary diploma in Computer Systems/Engineering or Business preferred
• 1-2 years of relevant industry experience
• Conceptual knowledge of enterprise IT infrastructure, applications and processes
• Excellent oral and written communication; Communicates in a timely, professional and respectful manner
• A proven track record for excellence in client service
  
  

Additional information you will want to know:

• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
• Ability to travel to client locations or in person company meetings; less than 20%
• VC3 offers a comprehensive benefit package and 401K/RRSP company matching
  
  

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.