The Operating Effectiveness - Intake Lead is responsible for working closely with business partners as well as Product, Engineering, and Design leadership within Digital to:
Clarify & document work requirements.
Assess the impacted parties of a work request.
Coordinate a formal estimation of the work effort.
Deliver a formal estimation back to the business.
Manage and communicate the necessary information (approval/funding) to ensure funded work begins on schedule.
Essential Functions
Act as the first point of contact for business partners who want to partner with the digital organization.
Monitor intake submissions for submissions and communicate with requesting business partners to clarify and document the business's requirements for the digital team(s).
Engage the appropriate leaders across the digital organization to socialize the requirements and understand the prioritization of the proposed work.
Coordinate a formal estimation effort, combining the input of digital leads to deliver a financial estimation (dollars, cost) and durational estimation (start, delivery date).
Align product, engineering, and design leadership against established estimation methodologies.
Communicate decisions on proposed work (approved/declined estimate) to the appropriate parties to facilitate the next steps.
Document and organize the requests and estimations to easily allow for reporting on volume and demand on the digital organization.
Represent the digital team as a liaison to our business partners, being responsive to outreach to facilitate positive partnerships.
Skills
3+ years relevant experience in a health insurance, healthcare, or health technology background.
Proficient PC skills including Microsoft Office (Excel, Powerpoint).
Proficiency with project management tools such as JIRA and Wrike preferred.