Quality Assurance Analyst

Job Description

The Quality Assurance Analyst will monitor and analyze data results, compile statistical trending charts, identify potential problems, and recommend corrective actions in support of continuous process improvements to ensure that quality assurance standards and expectations are achieved. This role will develop and maintain Quality Assurance training documentations; and conduct training of new hires and existing staff. Additionally, it will continually analyze, update, and enhance Quality Assurance desk level procedures and Quality Assurance policy and procedures. This role is a part of the Quality Assurance Team and identifies patterns, common errors, and system issues to assist the processing department in reducing risk and improving effectiveness and works with line management, as a service partner, to continuously improve quality.

Responsibilities

• Compiles basic monthly, quarterly, and annual trending charts and analyzes data to identify business solutions regarding non-conformance of products or processes, production quality, root cause analysis, and quality trends that are forwarded to appropriate stakeholders to provide operational and division area feedback that meet business goals in support of process improvement initiatives and projects.
• Supports the audit investigation and research process with internal departments and external agencies.
• Performs a thorough in-depth research root cause analysis of quality error results, draws accurate conclusions, and supports the development of adhoc reports as needed to promote error reduction and ascertain where specific process improvements can be made.
• Analyzes current processes and identifies existing or potential problems in order to discover new process improvement opportunities.
• Monitors and validates Performance Guarantee results for company Monthly Dashboard reporting.
• Continually develops, reviews, and updates the training documentation to ensure effectiveness, relevancy, consistency, and accuracy.
• Conducts the orientation, training, cross-training, and refresher training of new subordinates and existing staff, familiarizing them with job responsibilities and process changes within the area to enhance team performance.
• Coordinates and prepares the development and updates of the Quality Management Desk Level Procedures and QA Policies and Procedures.
• Assists to resolve escalated arbitration appeals/disputes received from operational and divisional line areas.
• Supports the Quality Assurance Senior Analyst regularly and assists the Quality Assurance Specialist workload as needed during times of heavy volume and peak periods.
  
  

Qualifications

• Experience enhancing outcomes through process improvement, root cause analysis, and workflow optimization
• Experience creating visual representations of data using Excel
• Experience with quality management systems (QMS), including documenting processes, procedures, and responsibilities for achieving quality policies and objectives
• Organizational and planning skills with the ability to work well under pressure and handle multiple concurrent priorities and meet deadlines
• Ability to recognize patterns of errors and formulate recommendations for policy or procedural improvement
• Ability to exercise discretion and sound judgment while interpreting policies and operating practice
• Ability to express ideas and thoughts clearly during presentations
• Ability to develop effective interpersonal relationships with cross-functional teams
• Ability to manage time, through planning, priority setting, and project management skills, with demonstrated ability in managing multiple projects concurrently
• Ability to break down complex problems into pieces that can be solved with data, analysis, assumptions, and judgment
• Certifications in ASQ ISO 9001, NCQA, or Lean Six Sigma (Preferred, Not Required)
• Experience with relational databases, such as SQL (Preferred, Not Required)
• Proficiency with Power BI, Power Pivot and Power Query (Preferred, Not Required)
  
  

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $52,000 - $104,300

Additional Information

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
  
  

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About The Team

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
  
  

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