Recruitment Manager

POSITION PURPOSE

The Recruitment Manager will play a pivotal role in expanding the reach of Big Brothers Big Sisters of Miami by actively recruiting volunteers (Bigs) and youth participants (Littles) to join our mentoring programs. Reporting to the Vice President, Programs, this position will focus on building relationships within the community, corporations, schools and increasing awareness of our mission, and ensuring a steady pipeline of participants to support our program goals. 

Key Responsibilities: 

Community Outreach: 

• Develop and implement strategies to engage with community organizations, schools, businesses, and other stakeholders to promote BBBS Miami’s programs.
• Represent BBBS Miami at community events, fairs, and other outreach opportunities to recruit potential Bigs and Littles.
• Develop and manage a Recruitment Ambassador Program targeting colleges, grassroots organizations, faith-based groups, and similar organizations to serve as boots-on-the-ground recruiters for all BBBS Miami programs.
• Cultivate relationships with local influencers, leaders, and organizations to establish long-term partnerships that support recruitment efforts.

Volunteer and Participant Recruitment: 

• Proactively identify and reach out to potential volunteers and youth participants.
• Manage recruitment campaigns, including partnering with Sr Marketing Manager to direct digital marketing efforts, social media outreach, and targeted community engagement.
• Respond to new volunteer inquiries within 24 business hours.
• Organize and lead informational sessions, webinars, and workshops to educate the community about the benefits of becoming a Big or a Little.

Relationship Building and Networking: 

• Develop and maintain relationships with community partners, including schools, faith-based organizations, and civic groups, to support ongoing recruitment efforts.
• Collaborate with the BBBS Miami marketing and communications team to ensure consistent messaging and branding in all recruitment materials.

Data Tracking and Reporting: 

• Track recruitment efforts and outcomes, maintaining accurate records of outreach activities, inquiries, and follow-ups using Salesforce.
• Provide regular reports on recruitment metrics, including the number of new Bigs and Littles enrolled, and adjust strategies as needed to meet recruitment goals.
• Develop recruitment projections and establish recruitment goals.

Volunteer Onboarding Support: 

• Work closely with the program team to ensure a smooth transition from recruitment to onboarding for new volunteers and participants.
• Assist with initial screenings, interviews, and orientations as needed to support the onboarding process.
• Assist with Volunteer, Child, Parent, and Staff training if needed.

General Competencies: 

• Resourceful and Tenacious: Finds ways to overcome barriers to meeting goals.
• Excellence: Committed to quality work and outcomes.
• Adaptability: Adjusts to new conditions.
• Customer Focus: Prioritizes the satisfaction of Bigs, Littles, parents, and other BBBS stakeholders.
• Communication: Effective at connecting and exchanging information with others for results.
• Diversity: Values different perspectives and experiences and relates well in multicultural environments.
• Teamwork: Collaborates with other staff in a team environment to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Trustworthiness: Can be relied on to fulfill the eight pillars of trust.
• Judgment: Makes considered decisions and comes to sensible conclusions.

Qualifications: 

• Bachelor’s degree in marketing, Communications, Social Work, or a related field.
• Proven experience in community outreach, volunteer recruitment, or a similar role.
• Strong communication and interpersonal skills, with the ability to build relationships with diverse groups.
• Ability to work independently and as part of a team, with strong organizational and time management skills.
• Passion for the mission of BBBS and a deep commitment to making a positive impact in the lives of young people.
• Experience with CRM systems or volunteer management software preferred.
• Knowledge of the Miami-Dade and Monroe County communities.
• Bilingual (English/Spanish) is a plus.

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Working Conditions: 

• This position will require evening and weekend work to attend community events and meetings.
• Some travel within Miami-Dade and Monroe County is expected.
• 50% travel for work

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBS of Miami may change the specific job duties with or without prior notice based on the needs of the organization.

Background Clearance

BBBS of Miami, mandatory complete FDLE background clearance on all employee's pre-employment and tri-annually thereafter. The Agency adheres to all applicable Federal, State and Local Laws regulating the use of backgrounds for the purpose of employment, along with the Standards of Big Brothers Big Sisters of America.

Drug-Free Workplace

Big Brothers Big Sisters is committed to being a drug-free employer. Although some State/Local Laws permit the use and possession of marijuana for both medical purposes and recreational use, Federal Law does not. Where the State Law and Federal Law differs, Big Brothers Big Sisters of Miami will typically comply with Federal Law and that is our position regarding marijuana. Following Federal Law, an in the absence of State/Local Law to the contrary, Big Brothers Big Sister of Miami considers marijuana to be an illegal drug for the purposes of our policies. Therefore, the legalization of marijuana does not affect Big Brothers Big Sisters of Miami rights to enforce our drug and alcohol policies, including our drug testing policies. Testing positive for marijuana may result in disciplinary action, up to and including termination of your employment.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.