Reference and Core Claims Content Librarian

JOB TITLE: Reference and Core Claims Content Librarian

Location: Lawrence Township, NJ (ONSITE)

Duration: 12 months initial (potential extension/potential right to hire)

Top 3-5 skills:

1. Scientific background, familiarity with different medical reference types, and medical terminology. Experience managing reference/core claims library with deep expertise in content review and approval, preferably in Veeva Vault PromoMats

2. Understanding of modular content, creative assets files, and linking medical references to claims structure

3. Proficient and understanding and maintaining metadata and taxonomy structures

4. Stong communication and interpersonal skills with ability to work with other teams and agencies

5. Offer user support, feedback, and answer questions about references and core claims library within the Medical/Legal/Regulatory review and approval system (Veeva Vault PromoMats)

Position Summary

The Content Management team is evolving enterprise content capabilities and establishing an enterprise content strategy that enables the business to meet the needs of customers and patients by customizing information with speed. We are focusing on improving customer experience by establishing content capabilities focused on need, relevancy, timeliness, and speed of information. This role will focus on setup, maintenance, and management of a global centralized library of references to support the creation of content and the submission of materials for Medical, Legal and Regulatory review and approval. This role will also provide user support and data entry for ***’s Digital Asset Management system (DAM) which serves as the central repository for all marketing materials, and Veeva Vault PromoMats. This role will harvest and enter reusable assets including images, text, claims, and metadata from existing Client content for upload into Veeva PromoMats. This role will be responsible for QCing newly added claims and references to the PromoMats library. The team troubleshoots issues for users worldwide regarding issues with claims, references, atoms, and modules.

Content Management Capabilities

References and Core Claims

• Assist with setup of centralized reference & core claims library, collaborating with markets/brands on initial setup of references and claims within the review and approval system library

• Coordinates initial ingestion and setup of core claims and linking to references in the centralized library

• Provides medical reference librarian functional expertise to support a capability standard and implement an operating model across markets in support of the centralized content management strategy

• Offer user support and feedback on references and core claims library within the Medical/Legal/Regulatory review and approval system (Veeva Vault PromoMats)

• Provide guidance to agency partners on proper submission of references and linking to claims

Veeva Vault PromoMats

• Ensure all metadata for image and illustration rights is entered into Veeva Vault PromoMats library

• Review quality and QC metadata of modular content submitted for upload to PromoMats library

• Ensure all necessary components are included with submitted files

• Create PDFs for system thumbnails or convert PDFs to ADOBE files

• Liaise with agencies on file receipt

• Provide user support in multiple countries; overcome language obstacles

• Provide new-user access and site usability training as needed

• Standardize metadata and taxonomy for asset entry

• Perform file retrieval for user inquiries

Key Responsibilities

• Provide support to markets on initial setup, ingestion and maintenance of references and a core claims library within the enterprise review and approval system (Veeva Vault PromoMats)

• Partner with Medical to manage references uploaded into the system to ensure references are appropriate and accurate

• Engage with the business and agencies to upload and manage core claims into the system and ensure claims are appropriately tagged and linked to their references

• Ensures core claims and references are updated in PromoMats as changes occur to the content

• Provide user support, guidance, and training regarding linking of submitted materials to the references and core claims library in preparation for review and approval

• Manage reference library metadata, including quality assurance of content delivered to the library, ensuring reference and claims are tagged appropriately and is searchable

• Maintains the library’s collections in support of the overall content strategy, ensuring the content meets appropriate metadata standards according to the operating model for referencing and core claims

• Maintain reference and claims library relevancy, working with Medical/Regulatory, conduct periodic audits of the information on file

• Assists content team with implementation of content systems including user acceptance testing

Qualifications & Experience

• 4-year bachelor’s degree, or other degree in Life Sciences. Library Science degree preferred.

• Scientific background, familiarity with different medical reference types, and medical terminology. 1-2 years’ experience managing reference/core claims library with deep expertise in content review and approval.

• Experience managing and maintaining a global library of references and core claims preferably within Veeva PromoMats.

• Candidate should possess skills within content management capabilities with deep understanding of pharmaceutical referencing and core claims.

• Proficient with Microsoft Suite, Adobe Creative Suite, and Veeva Vault PromoMats

• Proficient in understanding creative assets files and linking medical references to claims structure.

• Proficient in understanding and maintaining metadata/taxonomy schemes.

• Strong interpersonal and communication skills and demonstrated ability working with other teams to build relationships and alignment.

• Excellent planning, prioritization, management, and organizational skills.

• Ability to influence and manage agencies and partners

Why You Should Apply

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Client recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.