Regional Manager

Regional Manager

OBJECTIVE:

At Kids Empire, our strength is in how we efficiently deliver a Fun Friendly CLEAN experience for our guests in a safe environment. We’re proud to set the standard for success in our industry. To help us continue growing, we’re seeking an experienced Regional Manager to join a highly skilled team. The ideal candidate will have multi-unit management experience in a dynamic setting. The role requires outstanding organizational, communication, and leadership skills and an ability to develop innovative solutions that push boundaries. The Regional Manager will work closely with the Director of Operations along with the rest of the executive team to strategize and develop long-term plans that usher in new levels of productivity and success for Kids Empire. The Regional Manager will be responsible for the oversight of Park experience as well as a financially successful market of 5 to 10 Parks. The Regional Manager will be accountable for leading a team of Park Managers and their employees in a positive, motivating manner with continuous assistance in employee training and development. They Lead, Manage, and Hold their Teams accountable to the KE way!

ESSENTIAL JOB FUNCTIONS:

§ Supervise and guide individual location managers/supervisors and employees.

§ Supervise and support the day-to-day operations of multiple parks within the market.

§ Conduct regular Park visits to assess performance and address operational issues.

§ Develop and implement strategies to achieve revenue and profit targets.

§ Conduct performance evaluations and implement improvement plans as needed.

§ Foster effective communication channels between Parks and the Support Center.

§ Monitor day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards.

§ Uphold a disciplined training approach aligned with our Learning and Development processes and policies.

§ Implement and enforce best practices for customer service, ride/structure maintenance, food service, and other operational areas.

§ Manages and conducts park assessments for all locations assigned.

• Responsible for meeting their market’s financial goals.
• Conduct interviews and hire management and staff when needed.

§ Implement strategies to enhance customer satisfaction and loyalty.

• Must be capable of disciplining employees and terminating when policies are violated.
• Prepares and audits employee’s schedules.
• Oversee the timekeeping system.
• Approve time off for Park Management.
• Manages and communicates with all vendors associated with their market.
• Ensure Open and Closing procedures are followed at all locations assigned.

§ Ensure that all rides and facilities are properly maintained and meet safety standards.

§ Implement safety protocols and conduct regular safety audits.

§ Coordinate with maintenance teams to address any issues promptly.

• Make sure parks are following processes and policies and compliance.
• Manages and oversees park openings and closings via remote access.
• Conduct audits and participate in investigations alongside other departments.
• Conduct Park assessments to ensure compliance, safety, and performance monthly in all Parks.
• Walk the floor regularly when visiting parks assigned to monitor there are no unsafe hazards present, and that guests are following the park attendance rules, regulations, and guidelines.

§ Address customer complaints and concerns promptly and professionally.

PHYSICAL DEMANDS:

§ Stand, walk, bend, and twist constantly.

§ Frequent travel throughout your markets

§ Must be able to work in noisy environments created by guests, such as children yelling and music.

§ Must be able to tolerate a hectic work environment during peak hours.

§ Must be able to work in a tight structure.

§ Work weekends and holidays

QUALIFICATIONS:

§ Strong understanding of operations, financial management, and customer service.

§ Developing and implementing strategies for market growth and success.

§ Leadership skills

• Bachelor’s degree (or equivalent) in business administration or related field
• Experience in developing Performance Improvement Plans and Action Plans.
• Strong working knowledge of data analysis and performance metrics, using business management software.

§ Proven experience in a multi-unit role.

§ Strong understanding of operations, financial management, and customer service.

§ Good communication skills, customer service skills, and strong conflict-resolution skills

EMPLOYEE’S STATEMENT OF UNDERSTANDING AND ACKNOWLEDGEMENT

I have read and understand the job description for my position. I can perform all of the essential functions of this position.

As an employee, I will strive to uphold the organization’s mission statement and core values. All employees are required to adhere to those values in all their interactions with customers and fellow employees. I also acknowledge that the company retains the right to adjust and rewrite the job description at any time without prior notice.

My signature below constitutes my understanding of the requirements, essential functions, and duties of the position. I also understand that this job description does not alter the employment-at-will relationship.

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