Regional Program Manager

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills, competencies and experience to support BCD Travel in establishing and enhancing the APAC based arm of the Global Organization? Do you have a solid understanding of the travel strategies? You might be exactly the new team member we are looking for.

Regional Program Manager

Virtual, India

This position will perform a variety of functions related to the client's travel portfolio. Dependent on the scope of work defined in the client contract, this may involve supporting corporate travel strategies, conducting sourcing activities, and/or ensuring that the travel program is coordinated with the program objectives. This position will have a thorough understanding of one or more segments of the corporate travel industry.

Your responsibilities:

Support client travel program

Depending on unique client needs, responsibilities related to the client travel program may include or involve:

• Developing: identify program goals and outline strategies to achieve objectives


• Implementing: Create and carry out action plans to implement program objectives


• Measuring and reporting results: Monitor, track, and report on objectives and indicators


• Reviewing accounts: Plan and execute business reviews and act on short-falls


• Measuring customer satisfaction: Meet or exceed customer satisfaction levels and performance commitments as outlined in SOW (may include making recommendations on service level agreements (SLAs) and Key Performance Indicators (KPIs).

Support the optimization of key targets and integrate travel services within program portfolio

Depending on unique client needs, responsibilities may include or involve:

• Support travel categories such as internal policies, demand management programs, sourcing, and travel risk/crisis management


• Monitor category spend and evaluating options to reduce total cost


• Benchmark internal and external costs against industry and competitive standards


• Liaise with suppliers and/or assessing supplier performance, consistency of service, quality, and compliance


• Evaluate program and recommend consulting products and services to enhance program

Industry knowledge & expertise

Depending on unique client needs, responsibilities may include or involve:

• Have extensive knowledge of at least one travel industry category


• Stay informed on new travel related processes, enhancements, implementations, etc.


• Identify and supporting travel technology products, developing market intelligence, and benchmarking platforms (as needed)


• Seek out internal and external information to ensure clear understanding of client dynamics and Advito solutions

Relationship management

Dependent on unique client needs, responsibilities may also include or involve:

• Serve as liaison among client, travelers, and suppliers by listening, problem solving, and communicating both verbally and written


• Maintain relationships with key stakeholders across various levels of organization


• Maintain strategic relationships with suppliers (air, hotel & car)


• Build internal networks among departments, local leaders and key support team members


• Participate in client networking events

Communication

Depending on unique client needs, responsibilities may include or involve

• Organize, prepare, and participate in client events and training seminars


• Communicate travel initiatives, travel category results, updates to program or industry to internal team


• Serve as point of contact for travelers to resolve issues and inquiries


• Develop traveler education content and information to communicate throughout organization

Other:

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position.  The employee may be asked to perform other duties and responsibilities, as necessary.

We’re looking for you if your profile matches the following:

• Post Grad refereed / Graduation required


• 8+ years travel industry experience in account management or management role


• Thorough knowledge of at least one segment of the corporate travel industry


• Effective communication skills (oral, written & presentation)


• Ability to travel as needed


• Experience working in cross functional work teams


• Experience working with large market and/or global clients

What we offer you:
This is an exciting job within an international work environment. You’ll be working with a great international team of colleagues. And, we offer you a competitive package, training, career development, flexible hours and a dynamic work environment.

You’ll be joining a company that cares about its people - BCD is the first global travel management company to be awarded Investors In People (IIP). We recognise the importance of having a diverse employee base which reflect the geographies, customers and communities within which we serve. We celebrate our different backgrounds, varied experiences and unique points of view.

Your work location:
Virtual, India

How to apply:
Is this your next career move? Don’t wait any longer. Create a profile in our job portal on our website and upload your CV and cover letter.

Get to know us

BCD Travel helps companies make the most of what they spend on travel. For travelers, this means keeping them safe and productive, and equipping them to make good choices on the road. For travel and procurement managers, it means advising them on how to grow the value of their travel program. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with more than 13,500 creative, committed and experienced people. For more information, visit www.bcdtravel.com.

This position is not open to third-party recruiting agencies.