Sodexo Seniors Segment has an exciting opportunity available for a Regional Vice President, Operations for our Southeast Region of the U.S. The Regional Vice President, Operations has 6 direct reports and will covera very large geographically dispersed territory that includes Florida, Georgia, Tennessee, Carolinas, Texas, up to Maryland and down to Southern PA.
This is a Remote leadership role; however, will require 50%-70% travel based on the residence of the successful candidate. Preference is for candidate to reside in Virginia, Maryland, Carolinas, Georgia.
Reporting to the Chief Operating Officer, Senior Living Segment, this Regional Vice President of Operations role leads the strategic and business planning and management for the Southeast Region. The Regional VP provides leadership and direction for all business aspects within the assigned territory including account operations, growth, and retention, District Manager development and training, and financial growth and accountability. She/He will place a major focus on client relationship management, business retention, and new business development functions.
Key Responsibilities
Develop the business strategy, aligned with the overall segment business strategy; position to advise the segment on achieving profitable growth through business development.
Demonstrate the strategic value of Sodexo to regional clients/prospects by bringing targeted solutions from Sodexo’s full portfolio of services
Develop and maintain a strong web of influence in client organizations within region (e.g., CEO, COO, CNO, CFO, Board) to ensure strong retention and identify new business opportunities. Additionally, serve as the primary Sodexo relationship manager for regional accounts, responsible for developing a strategic growth strategy, relationship management plan, and pro forma review.
Ensure Sodexo’s regional goals and objectives are met or exceeded – this will be achieved by providing the leadership, management and oversight necessary to ensure that the regional area has the proper solutions, products, metrics and talent in place to effectively grow the organization and meet/exceed defined revenue, profitability targets and other KPIs
Lead the development and execution of client strategies and account plans that drive margin growth leading to higher retention.
Drive an evolving culture focused on excellence in implementing core services – with strong execution in standards, compliance and accountability
Analyze operational strategy and 5-year plan to ensure growth strategy is consistent with gaps and aligned with overall business plan. Utilize current knowledge to educate, train and track progress against agreed outcomes.
Review and analyze financial statements and data, operating reports, budget variance reports, and other appropriate information to enhance the development of the new model. Provide guidance to direct reports and support team members on support needs for the program.
Responsible for contract renewals, negotiations, and investments
Responsible for the Regional communications and marketing plans
Responsible for innovation ideation to expand Sodexo’s solutions set for current and prospective clients
Ideal Candidates Will Possess
Must have experience managing a client portfolio that includes food services. Preferred familiarity with Senior Living Communities account portfolios. Will also consider University, Business & Industry, and Hospital portfolio experience.
Demonstrated track record of establishing a best-in-class operational excellence with the necessary culture, behaviors and action plans to drive business results within a region.
Proven ability to establish organizational protocols and systems to identify client issues, trends, and opportunities and effectively integrate them into segment strategies.
Top-notch leader who has demonstrated positive business results by driving significant revenue within a large business. Using a hands-on, customized approach with clients, she/he will be solution-oriented and able to craft bespoke delivery programs to meet client needs.
Adept ability in using a multi-faceted approach to creating meaningful relationships that lead to growth for Sodexo. Listening to client needs, understanding their challenges and pain points, and addressing those challenges with thoughtful solutions is integral in this role.
The Regional VP Operations-Seniors US needs to have the presence and gravitas to present confidently with C-suite clients and in industry forums. This individual is accountable for the profitable achievement of organization goals and aligning objectives to the segment and the group’s business strategy.
The successful candidate will be a dynamic leader and an accomplished executive with unquestionable integrity, a positive reputation, and demonstrated success in profitably building a scaled human-capital intensive business with a distributed network of employees.
This person will bring enthusiasm, high energy, passion, intensity, and exceptional leadership in order to drive growth in the business.
Proven track record of developing talent of direct reports with a focus of up-leveling skillsets and creating a culture of development and empowerment.
Strong collaboration skills with demonstrated abilities to foster ideas across functions and with peers.
What We Offer
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Qualifications & Requirements
Basic Education Requirement - Bachelor's degree or equivalent experience
Basic Management Experience - 10 years
Basic Functional Experience - 10 years of multi-unit, support, or strategic leadership experience
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.