Answer telephones promptly and courteously. Direct calls to appropriate personnel and/or departments, take messages and assure delivery of the same.
Collect and distribute patient referral information received from affiliated physicians.
Escort visitors and patients to appropriate areas; provide information to assist patients and/or visitors.
Be open and responsive to the diverse backgrounds and experiences of other people and promote an environment that is sensitive to cultural diversity.
Distribute departmental reading material such as Emergency Customer brochure, Health Care Proxy, and Patient Bill of Rights. Ensure such documents are readily available.
Register patients by updating or entering patient demographic, financial information, and emergency contact data into the computer system.
Verify demographic information and insurance coverage by interviewing patient/family member/friend.
Generate patients' charts and attach pertinent information such as Emerg Card, MediClient threshold, and EMS sheet, etc., according to policy and established procedures.
Review discharged patient charts for diagnosis, physician signature, dictation code, menu, and appropriate forms for completion according to policy and established procedures.
Process specimens for laboratories by assuring that specimens are appropriately labeled, forms are completed, and identification processes have been followed according to established policy and procedure.
File charts and retrieve old records.
Retrieve completed charts, addressograph plate, and all supporting documents from the patient treatment area.
Enter data into the required computerized system.
Maintain patient recall file.
Ensure that all papers, forms, etc., are stamped appropriately according to policy and established procedures.
Log patients on/in to the appropriate registration sheets/logs. Reconcile log books.
Obtain signatures for consent.
Make clinic appointments.
Other duties as assigned. Shared Duties and Responsibilities Across Customer
Greet visitors and answer telephones promptly and courteously. Escort visitors to appropriate areas when necessary. Provide information and make referrals when appropriate.
Answer Call System and refer to appropriate staff.
Maintain a safe, clean, and functional environment, including removing trash and bringing physical plant and equipment problems to the attention of the managers.
Transport patients on stretchers or wheelchairs, as required.
Assist in interpreting, as required by current protocols. Skills
6-9 months of health care experience to become familiar with institutional policies and procedures preferred.
Interpersonal skills to effectively communicate and collaborate with other members of the customer and patients.
High school level of knowledge (graduate or equivalent) to prepare reports, keep records and deal effectively with people.
Knowledge of keyboard and basic computer skills.
Ability to set priorities, problem solve, use proper judgment in difficult situations, and be flexible.
Sufficient oral and writing skills in the English language to communicate effectively. Education
High school graduate or GED
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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