The Kiwikiset product line is mainly specialty locks - they have one where you swipe your phone and it unlocks and others that have pin pads. These are typically more escalated calls because people could be locked out of their houses and whatnot.
General Duties
Receives consumer calls and emails regarding problems, installation instructions, and general product information.
Answers high volume incoming technical support calls.
Offers knowledge to consumers and directs them to the proper source if necessary.
Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation by company guidelines.
While working with consumers over the phone completes information on a computer screen with all of the pertinent data.
Requires basic knowledge of computer software for data input and retrieval.
Responds to consumer repairs and requests according to Consumer Service procedures.
Evaluate product problems, and determine if a product needs to be scrapped or if it can be repaired.
Assist consumers with products such as installation techniques, product features and models, etc. as requested by the consumer service supervisor.
Skills
Customer service, Call center, Data entry, Product support, Troubleshooting
Top Skills Details
Customer service, Call center, Data entry
Additional Skills & Qualifications
At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
Previous experience in the hardware and home improvement industry preferred.
Technical mindset and the willingness to learn - most of this position is self-taught - the biggest thing is their personality and willingness to learn. They want someone self-motivated
Type 35+ WPM.
High School diploma or equivalent.
Good verbal and written communication skills, bilingual in Spanish or French a plus
Problem-solver; ability to deal with customers (internal and external) in difficult situations.
Basic mechanical aptitude
Experience Level
Entry Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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