We seek skilled and friendly individuals to fill remote Customer Service Representative positions. In this role, you will be responsible for efficiently handling a high volume of inbound customer inquiries via phone. Your primary duties will involve promptly responding to customer requests and concerns and providing exceptional customer service with a focus on professionalism and patience.
Ideal candidates should possess excellent communication and problem-solving abilities, strong attention to detail, and proficiency in multitasking. Previous experience in customer service, preferably in a call center environment or remotely, is highly desirable.
This remote full-time/part-time position allows you to set your hours. It is suitable for a college student, stay-at-home parent, or someone looking to supplement their life with additional income and a flexible schedule.
The hours available for this role are 24/7, 7 days a week, 365 days a year. Please apply now if you meet the qualifications and are interested in joining our dynamic team.
www.lacerlief.com
Responsibilities
As a remote Customer Service Representative at Lacerlief Advisory, you will be crucial in ensuring a seamless and positive customer experience.
Responding to customers and resolving issues promptly and effectively
Communicating with customers through various channels, including phone, email, and chat
Maintaining a professional and empathetic demeanor in all interactions
Identifying and addressing customer concerns, escalating issues when necessary
Collaborating with other teams to find comprehensive solutions
Continuously updating knowledge to assist customers effectively
Ensuring accuracy and completeness in all customer interactions
Following established protocols and guidelines
Dedication to providing outstanding customer service
In addition, the ideal candidates should be able to submit to and pass a Background check and have a stable home internet connection.
Qualifications
To excel in this role, you should possess the following skills:
Excellent verbal and written communication skills
Ability to convey information clearly and concisely
Empathy and patience in dealing with customer concerns
Strong analytical and problem-solving skills
Ability to think on your feet and adapt to changing situations
Comfortable working in a fast-paced and dynamic remote environment
Flexibility to accommodate different shifts and schedules
Familiarity with basic computer applications and troubleshooting
Ability to navigate online platforms and assist customers with technical issues
Employment type
Full-time
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