Remote Customer Service Representative
Remote Customer Service Representative
GetInsured
Petersburg, VA
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Pay found in job post
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Base pay range
GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
Compensation Details
Base Pay: $14.50 per hour
Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
Spanish Bilingual Base Pay: $15.50 per hour
Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance
Requirements
- 18 years of age or older
- Minimum Internet Speed of 35 mb/s
- Dedicated, private, and secure workspace
- Personal laptop or desktop computer required for the Training Period
- Commit to full attendance during the 3-week Training period
- Complete a background check and health screening
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT Compatible: Mobile Internet Service Providers and Satellite.
NOTE: Ethernet Connection is not the same as Wi-Fi internet access or Wi-Fi adapter/extenders.
Essential Responsibilities
- Inbound/Outbound Calls
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
- Paid Training
- Full-Time, Seasonal temp-to-permanent roles
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Insurance
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