Remote Patient Service Agent
Remote Patient Service Agent
Anne Arundel Dermatology
Linthicum Heights, MD
See who Anne Arundel Dermatology has hired for this role
Patient First | Caring | Accountability | Trust | One Team | Growth
Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!
Anne Arundel Dermatology (www.AADermatology.com) is one of the region’s largest dermatology and cosmetics practices in the mid-Atlantic. We are growing incredibly fast and we are seeking to build a remote workforce call center in the Raleigh, North Carolina region. Here are the reasons why you should come work with us
- Earn an additional 10%-20% in monthly performance bonuses
- Compete for prizes with monthly performance contests
- Earn extra paid days off with strong attendance and reliability
- Monday through Friday shifts available (work-life balance)
- Overtime shifts available throughout the year
- On-site Fitness Center
- REAL CAREER DEVELOPMENT & CAREER PATHING
- Efficiently handle 75-100 inbound/outbound calls each day
- Master internal systems and tools (phone system, customer database, etc.)
- View and manage provider scheduling and communications
- Collect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, etc.)
- Consult with patients to schedule and re-schedule appointments
- Actively listen to patients, using empathy and concern
- Escalate patient situations that require unique attention
- Achieve and surpass individual monthly performance goals
- Other duties assigned as deemed necessary by management.
- Pleasant and clear speaking voice
- Positive attitude that shines through to our patients on the phone
- Attention to detail, specifically professional writing skills
- Follows directions and respects policies and procedures
- Must have an office or in-home workspace conducive to patient privacy
- Must have reliable internet for streaming/handling phone calls, etc.
- 1-5 years’ experience within the healthcare industry
- College education (completed degree or relevant coursework)
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Medical Practices
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