Remote Work - Need Business Process Improvement and Optimization Consultant

• They at the forefront of developing, testing, and delivering the tools needed to build trust, preserve integrity, and mitigate fraud using Toll-Free Numbers.
• Work in tandem with the Federal Communications Commission (FCC) to ensure compliance with Do Not Originate (DNO) mandates for voice and text with RealNumber® DNO.
• RealNumber DNO for voice and text is the key to helping Service Providers comply with regulatory mandates aimed at eliminating unlawful robocalls and robotexts. With its robust Toll-Free and local number dataset of over 6 billion numbers, RealNumber DNO offers a one-stop solution that is comprehensive, affordable and user-friendly but, more importantly, helps you stay in compliance!
• The Federal Communications Commission (FCC) is now cracking down on fraudsters leveraging voice channels for their nefarious activities as well as protecting messaging channels from fraud. With the recent Report & Orders, new regulations were put into place to support these efforts by requiring explicit effort and participation from both voice AND mobile service providers. Not only will service providers need to continue to prove that solutions have been put in place to stop illegal robocalls, but mobile providers must also implement solutions to stop illegal and unwanted texts.
• At Somos, we’re in the of business of protecting consumers and building trust. From voice to messaging to fraud prevention and beyond, we are committed to developing innovative solutions that ensure that our ability to maintain trustworthy connections never stops.
  
  

Job Description

This role will be working across a broad spectrum of stakeholders including executive leaders and their peers. The ideal candidate will be able to effectively frame questions, challenges, and opportunities, both qualitatively and quantitatively, for discussion and consumption by all audiences.

In addition to developing specific deliverables, views, and viewpoints, the candidate must contextualize complex and complicated problems drawing from disciplines such as strategy development, business analysis, process management, operations, and systems analysis.

The candidate must also understand, utilize, and be current with industry best practices, the regulatory environment, and the competitive landscape to optimize SDLC.

• Strategic Facilitation: Partner with the CTO and HR to develop and execute strategic initiatives that leverage data to provide transparency and insights to inform initiatives designed to metricize performance, optimize operations, and drive business results.
  
  

Essential Functions

• For key business initiatives, be able to frame scope, goals, and deliverables that support business needs in collaboration with all stakeholders for workload and capacity optimizations. (Prioritization list)
• Secures benchmarks, data analytics, and other forms of information required to give appropriate considerations required for analysis and/or decision-making (Data to inform recommendations)
• Strategic consulting and change management practices designed to simplify and define problem statements, outcomes to support the development of solutions to drive the desired outcomes. (Transformation Plan including consideration of people impact)
• Creates documents, frameworks, visualization, and analysis (quantitative and qualitative) to support insights and process improvements.
• Facilitate the identification and prioritization of opportunities for improvement and to lead a group of stakeholders through the development and implementation of recommendations and change management. (
• Collaborate with leaders, subject matter experts and users to communicate the proposed solution vision and analyze tradeoffs between usability and performance needs.
• Bring to life Annual Strategic Planning Process by establishing Goals/OKR/KPI multi-year etc.
• Assist in proactively communicating initiative details across all levels of the organization and across multiple departments in a clear and concise manner.
• Synthesize data and insights into executive presentations to facilitate business decision making and communication within the department and cross-functions.
  
  

Minimum Job Requirements

• Bachelor’s degree in computer science or related field or requisite experience
• 10+ years’ experience in strategic consulting and/or strategic program management within a Saas environment, technical background in software development life cycle
• Skilled practitioner with a balance of execution and strategy with demonstrated competency of driving results and change management
• Ability to map formulate workable solutions, benchmarks into actionable metrics, performance standards to support comparative information which will inform headcount, resource allocations and productivity metrics
• Demonstrated competency in the proactive identification and mitigation of technical risks throughout delivery life cycle. (ideally building highly scalable platforms, products, or services)
• Demonstrated competency in synthesizing data and insights into executive presentations to facilitate business decision making and communication within the department and cross-functions.
• Skilled in the application of standard software development principles which includes knowledge of applicable processes, methodologies, standards, products and frameworks.
• Detail oriented and organized with the ability to be comfortable in ambiguous and challenging situations.
• Synthesize data and insights into executive presentations to facilitate business decision making and communication within the department and cross-functions.
  
  

Preferred Requirements

• Work experience in telecommunications, technology software, data analytics & data management
  
  

Output

• Transformation Model – Plan to transition
• Unification of Processes – Internal and External
• Metricize Performance: Understand #, capacity, benchmarks and set standards for productivity, sprints, competencies
• Team Enablement expectations