The Report Quality Assurance Review position is responsible for conducting primary review of vehicle inspections reports to ensure clients’ needs are satisfied with the highest quality and technically sound inspection reports.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Review inspection reports for overall quality which includes spelling, grammar, and mechanical and technical accuracy
Communicate effectively, both verbally and in writing, with inspectors on any follow up issues or clarifications needed related to inspection reports
Ensure inspection reports satisfy any specific client requests
Follow standard operating procedures of calling and closing tickets which includes updating status’, sending final reports to the client, and notifying accounting of report completion
Simultaneously operate multiple sections of company website and communicate using internal messaging and VOIP applications
Other Duties Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Minimum Qualifications
Mechanical or technical experience in automobile industry
Ability to multitask when using multiple applications
Ability to communicate clearly and effectively, both written and verbal
Must be have basic computer skills
Strong attention to detail
Preferred Qualifications
Prior experience as a repair facility technician preferred
ASE or I-Car Certified preferred
Supervisory Responsibilities
This role has no supervisory responsibilities
Work environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.
Physical demands
Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.
Travel Required
This position does not require travel.
Work Authorization/security Clearance Requirements
N/A
Affirmative Action/EEO statement
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with criminal history in a manner compliant with federal, state and local laws.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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