Restaurant Manager

Scope of Position

The Food & Beverage Manager supervises daily restaurant and lobby lounge operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods. He/she strives to continually improve guest and Associate satisfaction and maximize the financial performance in areas of responsibility. The Food & Beverage Manager determines training needed to accomplish goals, then implements plans.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Minimum 2 years’ experience in a leadership role in a food and beverage environment.
• Strong restaurant operation background.
• Possess the following strengths: high energy, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Must have excellent organizational, interpersonal, and administrative skills.
• Strong food/wine and liquor knowledge is required.
• Knowledge of Micros or other Point of Sale (POS) systems is a plus.
• ServSafe Certification is a plus.
  
  

Responsibilities

• Supervise daily shift operations and manage associate.
• Manage day-to-day operations, ensure quality standards, and meet the expectations of guests daily.
• Understand Associate positions well enough to perform duties in Associate’s absence.
• Maintain service and sanitation standards in the restaurant.
• Review staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensure corrective action is taken to continuously improve service results.
• Manage service delivery in lobby lounge and restaurant to ensure excellent service from point of entry to departure (e.g., greeting from host/hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return).
• Oversee the financial aspects of the department including purchasing and payment of invoices.
• Assist staff on the floor during meal periods and high demand times.
• Maintain the productivity level of Associates.
• Ensure property policies are administered fairly and consistently.
• Assist in production of the payroll, reports, forecasts, inventory and budget for food and beverage operations.
• Perform daily walk-through of lobby lounge and restaurant to ensure full compliance with Department of Health regulations and JW Marriott Turnberry Miami Resort & Spa standards.
• Assist in recruiting, interviewing, and hiring Associates; conduct performance appraisals, coach and counsel, progressive corrective action, motivate, develop, and train.
• Ensure all daily rehearsal meetings are conducted.
• Participate in departmental meetings and communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Ensure Associates receive on-going training to understand guest expectations.
• Perform any other reasonable duties as required by management.
  
  

Education

High school diploma or GED.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Skills And Abilities

• Ability to communicate in the English language. Second language is a plus.
• Knowledge of hotel food and beverage operations as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.
• Ability to work with and understand financial information and data and basic arithmetic functions.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
  
  

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.