Restaurant Manager

Want to work for a leader in the hospitality/brewery industry? Well you’re in luck. Surly Brewing is looking for a kick-ass Restaurant Manager. Come join Surly Nation.

Who? The Restaurant Manager must be skilled in handling stressful working conditions, be an excellent multi-tasker, be able to deal with frequent interruptions calmly and decisively, and effectively lead by example.

Job Summary

The restaurant manager must be skilled in handling stressful working conditions, be an excellent multitasker, be able to deal with frequent interruptions calmly and decisively, and effectively lead the Front of House.

The Restaurant Manager is tasked with overseeing the day-to-day operations of the department given be it Beer Hall, Surly Pizza, etc. While in charge of said areas, they are to “Live on the Floor”. Manage the floor, manage the floor, and manage the floor some more! This includes but is not limited to being responsible for the hosts, servers, bussers, food runners, bartenders, and most importantly the guest’s experience. Every guest should experience Surly as the fun and exciting wonderland of beer and food that it can be and is. In the instance that one of our employees fails to live up to our expectations the Restaurant Manager is also responsible for coaching, counseling and possibly termination. Ultimately, this position is here to make sure every guest has a terrific time, help the growth of every employee, and handle any unseen issues that may arise.

Essential Functions

• Oversee the FOH mgmt. team and conduct biannual reviews.
• Oversee the education of management and staff on the points of service, including an overall beer appreciation and training to boost our staff’s product knowledge, steps of service, table-side presence, and overall mise en place
• Hands on management of the floor, including but not limited to table touches, running food, overseeing staff, and monitoring the door
• Opening and closing the restaurant, including preparing and reconciling closing banks, conducting pre-shifts with your team, writing daily recaps, and final walk-throughs
• Manage the day-to-day business of hospitality through data tracking of beer sales, food sales, business volume and other business-related trends.
• Attending weekly FOH management meeting
• Controlling COGS, labor, and comps to budgets
• Practice and coach positive energy
• Support, as needed, the scheduling, recruitment, and maintenance of proper staffing levels.
• Ensure guest and employee satisfaction.
• Support the Experience Manager to ensure activations, experiences and other Beer Hall related items are achieved to keep driving business.
• Set the tone and enforce Rules and Policies while setting leadership standards and hold everyone accountable.
• Lead the team on hiring, training, coaching, and overall development of team members including orientation, performance reviews and any necessary disciplinary action
• Ensure that all company policies and procedures are followed
• Maintain the quality and standards of Surly culture, food, beer, service and atmosphere
• Foster a dynamic, enjoyable and inclusive culture
  
  
  

Knowledge Skills & Abilities

• Fully trained, proficient, able to implement and troubleshoot Toast POS, Hot Schedules Software, ADP, QSR Programs and Systems, table management systems as well as any other potential system used.
• Respects all staff and understand that no one person is more important than another.
• Knowledge of Obeer, Wrike, TEAMS, Google Docs, Office 365, Outlook and other company tools.
• Knowledge of Health Code, Department of AG expectations, Onsite Walkthroughs and other hospitality and brewing related laws that require inspections and certifications.
• Ability to work any floor position, including but not limited to Serving, Bartending, Wait Assisting, Line Cook, Retail, Events and Pizza.
• Able to work with a diverse variety of staff, guests and fellow coworkers.
• Full knowledge of how to operate minor alarms and system errors within the MSP building such as but not limited to The Boiler Room, Fire Pits, Sub Pumps, Keg Cooler, Keg System, Sprinkler System, Audio System, DJ Equipment, grounds keeping, Power Outages, Movie Equipment, Lighting Systems and all other basic functions of the building and its needs for various departments.
• In depth history and knowledge of Surly and its products.
• Trained in HR matters to handle the bulk of situations that are non-serious and bring to and work with HR on other HR related issues pertaining to the FOH staff.
  
  
  

Preferred Qualifications

• High school diploma or GED required. Three to Five years restaurant management experience preferred, two years minimum is required.
• ServSafe Certified / TIPS Certified.
• Cicerone Level 1.
• Strong knowledge of beer styles, local and national craft beers, and surly products.
• Strong knowledge of food styles, trends and hospitality technology and innovation.
• Proven track record of multi-tasking abilities.
• Cash handling experience
• Outgoing Personality and Exemplary Customer Service.
• Able to perform physical work in a loud environment. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions
• Must be able to work a flexible schedule based on the restaurant’s needs; may include nights, weekends and holidays
  
  
  

WORKING CONDITIONS

• Might need to lift heavy objects, work in adverse climates and work long hours or be available on weekends and holidays depending on the demand and duties of the day.