Retail Store Manager

Position: Store Sales Manager

Employment Type:Full-Time

Company Overview:

She’s Happy Hair is a premier provider of top-quality hair extensions, committed to delivering exceptional customer service and fostering a culture of empowerment and beauty. With a strong presence across the United States, we are looking for a skilled and dynamic Store Sales Manager to lead and grow our team.

Role Overview:

The Store Sales Manager will play a critical role in driving the success of our retail location. This individual will be responsible for managing a team of three Beauty Sales Consultants, achieving sales targets, building strategic relationships with hair stylists, and ensuring the overall performance of the store. The ideal candidate will be a proven leader with a passion for sales, a deep understanding of the beauty industry, and strong management skills.

Key Responsibilities:

Team Leadership:

- Manage, mentor, and motivate a team of three Beauty Sales Consultants, ensuring they meet individual and collective sales goals.

- Conduct regular team meetings to align on store objectives, sales strategies, and customer service excellence.

- Provide ongoing training and development opportunities to enhance team performance.

Sales Management:

- Set and monitor sales targets for the team, ensuring that the store consistently meets or exceeds sales bonuses.

- Implement effective sales strategies and promotions to drive revenue growth.

- Monitor key sales metrics, such as customer acquisition cost (CAC) and lifetime value (LTV), to optimize performance.

Customer Relationship Management:

- Develop and maintain strong relationships with customers, fostering loyalty and repeat business.

- Establish partnerships with local hair stylists and industry professionals to drive traffic and sales.

- Organize and participate in events to strengthen relationships with key partners.

Operational Excellence:

- Ensure the store is well-maintained, stocked, and visually appealing, adhering to She’s Happy Hair’s brand standards.

- Utilize data and analytics to make informed decisions regarding inventory, sales trends, and customer preferences.

- Handle conflict resolution and customer complaints, ensuring a positive shopping experience.

Strategic Planning:

- Develop and execute strategic plans to drive store performance, align with company goals, and capitalize on market opportunities.

- Identify areas for improvement and implement solutions to enhance store efficiency and customer satisfaction.

Qualifications:

Experience:

- Proven experience managing a retail team, with at least three direct reports, preferably in the beauty or fashion industry.

- Demonstrated success in meeting or exceeding sales targets and driving business growth.

- Strong background in customer relationship management and partnership development.

Leadership Skills:

- Excellent leadership and team management skills, with the ability to inspire and develop a high-performing sales team.

- Strong problem-solving abilities, with a track record of successfully resolving conflicts and improving team dynamics.

Sales Acumen:

- Deep understanding of sales processes, customer acquisition, and revenue optimization.

- Experience with data-driven decision-making and the ability to leverage sales metrics to improve performance.

Relationship Building:

- Proven ability to build and maintain relationships with customers and industry professionals.

- Established network in the beauty or hair industry is a plus.

Communication:

- Excellent verbal and written communication skills, with the ability to effectively communicate with team members, customers, and partners.

- Strong presentation skills, with the ability to lead meetings and training sessions.

Why She’s Happy Hair?

Career Growth: We believe in promoting from within and offer ample opportunities for advancement based on performance.

Dynamic Work Environment: Join a passionate team in a fast-paced, customer-focused environment.

Competitive Compensation: Enjoy a competitive salary, performance bonuses, and employee discounts on She’s Happy Hair products.