The CHEP LVR Representative/Route Driver will be responsible for executing multiple less-than-truckload deliveries and collections daily. They will be responsible for route and volume optimization through the development of customer and internal support partnerships. They will be actively involved in the development and implementation of key growth components of the CHEP LVR Program. This will include partnering with multiple internal functions, building and executing project plans as well as leading teammates through training of new processes.
Major/Key Accountabilities
Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT Regulations and CHEP Safety requirements
Execute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possible
Work with local customers on program compliance in order to drive efficiencies and increase collection volumes
Document all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel
Visit potential collection locations to explain the CHEP LVR Program, gather data/information with the goal being adding locations to the Program’s customer base
Develop, communicate and implement improved processes focusing on key performance areas within the LVR operations
Partner with internal resources to build and execute project plans
Serve as a resource and trainer for LVR Representatives on key performance areas
Measures
DOT & Safety Compliance
On Time Performance/Customer Service Levels
Operational Cost Optimization
Total Pallets Delivered/Collected
Customer/Location Growth
LVR Program Cost Performance
Authority/ Decision Making
Customer Issue Resolution
Delivery/Collection Prioritization
Working Autonomously
Working within a Matrix Environment
Key contacts
Internal:
Asset Recovery Reps
LVR Coordinators
Customer Service Field Reps
Service Center/Operations Supervisors, Clerks and Managers
Must be able to obtain and maintain a DOT medical card with no restrictions
Able to execute and optimize provided delivery/collection routes
Strong communication skills
On-the-fly Problem Solving
Comfortable working autonomously
Able to develop relationships with new customers
Strong Analytical skills
Able to lead peers
Experience
Multi-stop driving
DOT & Safety Compliance Ownership
Route Optimization/Management
Local Customer Relationship Building
Front line operations leadership
New Customer Development (Desired)
Skills and Knowledge
DOT Regulations
Basic Microsoft Office (Excel, Outlook)
Routing Management Apps/Software (Desired)
Customer Service Programs
Languages
Essential:
English
Desirable:
Spanish
Base pay starting at $22.50/hour
Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.
Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.
Seniority level
Associate
Employment type
Full-time
Job function
Manufacturing, Customer Service, and Supply Chain
Industries
Transportation, Logistics, Supply Chain and Storage
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