Sales Operations Analyst

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild—we build trust.

Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story!

We are actively looking for a Sales Operations Analyst who will play a crucial role in enhancing the sales team's efficiency and effectiveness by leveraging Salesforce CRM to its fullest potential. This individual will be responsible for optimizing sales processes, ensuring data integrity, and providing actionable insights to drive sales performance. The ideal candidate is a Salesforce expert with a deep understanding of sales operations and a passion for data and technology-driven solutions.

What You Will Do

• Salesforce Management:
• Administer and optimize Salesforce CRM to meet the evolving needs of the sales team.
• Develop and implement best practices for Salesforce usage, ensuring maximum adoption and value.
• Create and manage dashboards, reports, and analytics to provide insights into sales performance.
• Sales Process Optimization:
• Analyze and refine sales processes to improve efficiency and effectiveness.
• Collaborate with sales leadership to identify and remove bottlenecks in the sales cycle.
• Ensure consistent use of sales methodologies and tools across the team.
• Data Integrity and Management:
• Maintain accurate and up-to-date sales data within Salesforce.
• Conduct regular audits to ensure data quality and integrity.
• Implement data cleansing and enrichment strategies to enhance the reliability of sales information.
• Training and Support:
• Provide training and support to the sales team on Salesforce functionalities and best practices.
• Develop training materials and documentation to facilitate ongoing education.
• Serve as the primary point of contact for Salesforce-related inquiries and issues.
• Performance Analysis and Reporting:
• Generate and analyze sales reports to track key performance metrics.
• Provide actionable insights and recommendations to sales leadership based on data analysis.
• Monitor and report on sales activities, pipeline health, and forecast accuracy.
• Participate in regular sales meetings to provide updates and insights.
  
  

What You Will Bring

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in sales operations or a related role, preferably within the disaster restoration industry.
• Advanced knowledge of Salesforce CRM, including administration, reporting, and analytics.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Detail-oriented with a commitment to maintaining high data quality standards.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  
  

Your Experience

• Salesforce Administrator or Advanced Administrator certification.
• Experience with other sales and marketing technologies (e.g., marketing automation tools, sales engagement platforms).
• Familiarity with the disaster restoration industry and its unique challenges.
  
  

Employee Position Acknowledgment

This document outlines the responsibilities and expectations for the Sales Operations Analyst role. Receipt of this job description is acknowledged, along with the understanding that additional job-related instructions and duties may be required by the supervisor.

Physical Requirements & Working Conditions

• Ability to perform all office activities typically expected in an office setting, including:
• Remaining seated for extended periods.
• Engaging in computer work.
• Participating in filing tasks.
• Lifting and carrying office supplies (up to 25 pounds).
• Regularly required to talk and hear while performing job duties.
• Fine hand manipulation skills (such as keyboarding).
• Exposure to general office conditions during work.
• The noise level in the work environment is usually moderate.
  

What We Offer

• Competitive Salary
• Medical, Dental, Vision and Flexible Spending Account.
• 401(k) with Company Match (eligibility required)
• Short-term & Long-term Disability
• Critical Illness/Accident/Hospital Indemnity Plans
• Employee Assistance Program
• Paid Time Off
• Upward Mobility and Development Opportunities
  
  

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.