Sales Support Specialist

Sales Support Specialist

Position Summary:

An industry leading organization in the data space is looking for a Sales Support Specialist to join their growing team! In this role, you will be working internal Sales and other departmental contracts to get customers on-boarded with the applicable solutions, as well as general queue management to resolve a multitude of issues and questions from customers and the Sales teams, including lead routing, collaboration with Billing, Credentialing, Legal and other internal teams. This role is ideal for who is a fast learner, detail-oriented, and comfortable being a POC for customers and internal teams and processing a steady stream of tickets or requests in a fast- paced environment.

Experience and Education:

• Bachelor’s degree in computer science or equivalent experience
• Experience managing accounts
• Experience working with multiple levels of leadership
• Experience working with internal and external customers
• Previous experience in an enterprise support or portfolio management
• Proven track record in small project or initiative management
• Experience working with Sales and legal department, a plus

Technology Skills and Strengths:

• Sales operation
• Account management
• Customer support
• Customer relation
• CLM (contract life cycle management)
• Ticketing
• Contracts
• Reporting
• KPIs
• O365(Excel)
• PDFs
• Analytical and quantitative skills
• Verbal and written communication
• Time management
• Organizational
• SQL, a plus
• Salesforce, a plus
• Tableau, a plus

Primary Job Responsibilities:

• Generate leads and build relationships planning daily work schedule to call on existing/potential sales outlets.
• Work collaboratively with sales manager to drive sales campaigns which will uncover leads.
• Manage a portfolio of new clients during the onboarding process.
• Act as liaison for Sales and customer among multiple teams (Billing, Credentialing, Infosec, API, Legal, etc.) in support of helping Sales onboard new accounts.
• Achieve sales goals by assessing client needs, following a defined selling process with potential buyers, utilizing product demos and presentations.
• Respond to customer inquiries and complaints.
• Contract draft review to ensure operational compliance.
• Generate & distribute daily and monthly reports for various sales and usage metrics.
• Engage professionally with multiple levels of leadership.
• Learn new systems and technology to enable process improvements (Salesforce, internal CRM).
• Other general support items as needed to support the Sales process.