AllCloud is a global professional services company providing organizations with the tools for cloud enablement and transformation. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner, and Snowflake Premier Partner, AllCloud helps clients connect their front and back offices by building a new operating model to harness the benefits of cloud technology and data and analytics.
Job Summary
As a Salesforce Managed Services team member at AllCloud, the Salesforce Marketing Cloud Business Analyst will provide post-implementation support to our client’s Salesforce Marketing Cloud solutions. You will learn to be proficient in engaging with clients to gather the most pertinent information and be capable of explaining complex concepts and solving problems quickly and efficiently. In this dynamic role, you will deepen your expertise to create Salesforce.com solutions, technical designs, best practices, and application implementations. The ideal candidate should have an intense passion for ensuring our customers enjoy lifetime success.
** Work breakdown is 80% Configuration, 10% Analysis, 10% Documentation.
Summary of Key Responsibilities
Facilitate business process review workshops and perform a detailed analysis of client business requirements
Responsible for the evaluation and breakdown of business requirements into User Stories with level of effort, pros / cons, best practices and recommended approach.
Responsible for the documentation of User Stories including Acceptance Criteria, Assumptions & Constraints, Size, Priority, and recommended solution.
Create project deliverables such as business requirements, solution design, functional specifications, and report of findings
Responsible for managing the Feedback Loop for completed User Stories through Build.
Configure Salesforce systems using declarative functionality and framework
Manage technical teams for Force.com development and integrations to other business applications
Migrate data from customer legacy systems using Salesforce data migration tools
Responsible for managing and leading User Acceptance Testing including the strategy, implementation, reporting, and management of the end-user testing.
Develop a training curriculum and deliver end-user training
Summary of Experience
2+ years as a Salesforce Business Analyst or Salesforce Configuration.
2+ years of the platform- or solution-architecture experience in a custom-system development environment for a medium- to large-sized organization
2 + years if marketing cloud experience
Excellent knowledge of Salesforce: Salesforce Platform / Sales Cloud / Service Cloud / Community Cloud, advanced Configuration, security/permissions Mgt, data Migration, data Model.
Familiar with Apex & Visualforce/Lightning Components design considerations.
Experience in Agile project methodology including backlog management, user story & acceptance criteria, sprint planning, etc.
Certifications Preferred
Agile Certifications, preferred
Salesforce Administrator, required
Salesforce Advanced Administrator, required
Salesforce Platform App Builder, required
Salesforce Sales Cloud Consultant, required
Salesforce Service Cloud Consultant, required
Why work for us?
Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development.
AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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