We are a leading provider of communication services for the deaf and hard of hearing communities, offering a range of options including onsite interpreting, video relay services, and video remote interpreting. Our mission is to deliver high-quality services and innovative solutions that break down communication barriers and respect the fundamental right to communication access. As we continue to grow, we’re excited to welcome new talent to our dynamic team!
Role Overview
As a Scheduler, you’ll play a crucial role in ensuring our operations run smoothly and efficiently. You will be responsible for creating and maintaining positive relationships with our community interpreting service customers while scheduling staff and independent contractors. Your role will also involve processing paperwork, data entry, and supporting various center business needs.
Key Responsibilities
Customer Engagement: Help acquire and retain customers for our onsite and video remote interpreting services.
Operational Efficiency: Ensure effective daily operations by negotiating and communicating with clients, accurately inputting job requests, coordinating interpreter schedules, and providing excellent customer service.
Quality Assurance: Strive to deliver the highest quality experience for all internal and external customers.
Scheduling: Schedule interpreters (both staff and independent contractors) for various assignments, including Video Relay (VRS), Video Remote (VRI), and onsite community interpreting.
Database Management: Maintain a current database of qualified and trained interpreters available for VRS, VRI, and community interpreting.
Team Support: Work with the center team to support all lines of operation, keeping management informed of any scheduling issues or unusual situations.
Administrative Tasks: Provide data entry and organizational support to management, and assist with interpreting services as needed.
Additional Duties: Support other members of the workforce management department and perform special projects as required.
Skills And Qualifications
Experience: Minimum of two years in workforce scheduling.
Technical Skills: Proficiency with databases, Windows, and Microsoft Office (especially Excel). Basic data entry skills are essential.
Knowledge: Familiarity with RID/NAD and interpreting issues is a plus.
Attributes: Strong organizational and communication skills, attention to detail, ability to thrive in a fast-paced environment, and the ability to work with minimal supervision.
Team Player: Must be self-motivated, a quick learner, and a strong team player.
Preferred: Experience as a sign language interpreter is a plus.
Work Environment
Physical Demands: The role involves sitting, standing, and walking for extended periods, keyboarding, and viewing computer monitors, videophones, and cell phones. You may need to lift computers and other equipment and some travel may be required.
Note
This job description outlines the general nature and level of work expected but is not a comprehensive list of all duties and responsibilities. Employees are expected to follow their supervisor’s instructions and perform tasks as requested.
We are an Equal Opportunity Employer and encourage individuals from all backgrounds to apply.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Human Resources Services
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