The Manager, Academic Operations is responsible for supporting the overall efficiency of the national school operations placement team. The person in this position will coordinate and monitor tasks related to team project goals while ensuring the team delivers the best customer experience. The manager will also collaborate with the leadership team to improve operational strategies, identify opportunities to improve the student placement experience, and set goals to drive results on increasing student retention. This position requires excellent communication, customer service, and leadership skills.
ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Develop and manage relationships with school leadership, Stride retention and enrollment teams;
Create training and tutorials for school-based systems;
Work with staff to ensure school is in compliance with state requirements;
Manage projects and programs to ensure milestones are achieved on time and to completion;
Proactively identify opportunities for improvement, provide recommendations and support the implementation.
Support strategies to improve team outputs that will improve student onboarding and retention
Effectively supervise an assigned team of contractors
Monitor contractor reporting of time and services to leverage ROI Ensure reports and data requests are provided within a timely manner;
Supervisory Responsibilities: Supervises a team of contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Minimum Required Qualifications
Great organizational and time management skills
Strong technology skills
Experience using search engines (internet) for research projects
Experience using a student information system and/or other type of database
Strong written and verbal communication skills
Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.
Ability to travel 5% of the time
Ability to clear required background check
Bachelor’s Degree in Business Administration or related field of study and Five (5) years of school operations experience or equivalent combination of education and experience
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a home-based position
Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.
We anticipate the salary range to be $38.098.00 to $100,983.38. The upper end of this range is not likely to be offered, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Job Type
Regular
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Education and Training
Industries
E-Learning Providers
Referrals increase your chances of interviewing at Stride, Inc. by 2x