Senior Account Manager (Cannabis Saas)

About the Company:

Our client provides unmatched data, insights, and market intelligence to help businesses navigate the rapidly evolving cannabis market. Their team is dedicated to driving client success through actionable solutions and deep industry knowledge. As a Senior Account Manager, you will play a crucial role in shaping the future of the cannabis industry by delivering exceptional value through data-driven services and helping clients confidently navigate risk and opportunity.

Job Summary:

Our client is seeking a Senior Account Manager to join their team. In this role, you will serve as the primary point of contact for top-tier clients, blending sales activities, relationship management, and strategic account planning. You'll become an expert in their data offerings, ensuring clients maximize the value of these services to achieve their business objectives. If you have a passion for the cannabis industry, a strong affinity for working with data, and excel at building and maintaining client relationships, they want to hear from you!

The account management team is fast-paced, collaborative, and constantly innovating to provide the best possible service. Your typical day will involve proactive client communication, identifying and facilitating renewal and upgrade opportunities, supporting clients in utilizing the full suite of services to uncover business insights, troubleshooting technical problems, and handling client requests efficiently. As a Senior Account Manager, you will also coach junior team members and often lead strategic internal initiatives as delegated by the VP. This role requires attention to detail, the ability to manage and prioritize competing responsibilities, a can-do attitude, excellent communication skills, and the ability to work effectively with diverse internal and external stakeholders.

Key Responsibilities:

Sales & Revenue Growth:

• Drive renewals and upsells by identifying opportunities within existing accounts.
• Develop and execute strategic account plans to meet and exceed sales targets.
• Present new products and services to existing clients to expand account value.
• Manage the full sales cycle for upsells and renewals, including opportunity identification, aligning value to client needs, proposal creation, price negotiation, and navigating the procurement/legal process.
• Maintain all client and pipeline information in the CRM platform, HubSpot.

Client Relationship Management:

• Serve as the primary point of contact for key accounts, ensuring successful usage of solutions according to client needs and objectives.
• Build and cultivate long-lasting relationships across various departments, engaging with decision-makers, influencers, and power users.
• Conduct regular check-ins and business reviews with clients to gather feedback and ensure satisfaction.
• Use account health data via ChurnZero to prioritize client engagement, capturing opportunities and addressing risks.

Value Delivery & Usage:

• Demonstrate in-depth knowledge of the client’s data solutions and the ability to extract relevant insights tailored to specific audiences and use cases.
• Ensure clients leverage the data and insights effectively to achieve their business goals.
• Provide training and support to drive client usage and adoption of the platform.
• Develop and deliver tailored demonstrations and presentations to highlight the value and impact of services.

Feedback & Improvement:

• Act as an internal advocate for client needs, gathering and sharing feedback to continuously improve products and services.
• Collaborate with internal teams, including product development and marketing, to address client needs and enhance the overall client experience.

Data Analytics:

• Perform basic data analytics to provide actionable insights and recommendations to clients.
• Utilize the client’s data to help clients understand market trends, consumer behavior, and competitive landscapes.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, Data Analytics, or a related field.
• Minimum of 5 years of experience in Account Management, Client Services, Customer Success, Sales, or an equivalent role, preferably in industries such as CPG, Retail, Food & Beverages, Tobacco, Cannabis, Retail, Software, or Pharmaceuticals.
• Strong knowledge of the cannabis industry.
• Ability to analyze consumer and retail information to illustrate data insights to clients.
• Excellent communication and presentation skills with a strong presence across phone, video, in-person, and written formats.
• Highly organized, self-motivated, and able to manage multiple priorities effectively.
• Quick learner, self-starter, and driven to succeed.
• Adaptable to a dynamic, rapidly evolving start-up environment.
• Passion for the cannabis industry and staying informed about industry trends and developments.

Conditions of Employment: Pre-employment background check

Work Environment: Office environment or Remote

Travel: Up to 20%

• Salary Range: $80,000 – $95,000

Benefits:

• 100% paid employee medical/dental/vision.
• Generous paid time off policy.
• Company-matched 401k with immediate vesting.
• Company-paid life and disability insurance.
• Flexible Spending Accounts.

About Vangst:

Vangst is the cannabis industry’s hiring platform. Vangst helps cannabis companies find the talent they need to grow their business. From on-demand gig workers to trained and credentialed full-time employees, Vangst has built the industry’s go-to talent marketplace for all cannabis hiring. Vangst is proud to work with 1,200+ of the cannabis industry’s leading businesses.

Since raising their seed round in 2018, Vangst has become one of the fastest-growing companies in the cannabis industry and was recognized as one of Fast Company’s Most Innovative Companies.

Today, over 300,000 people have full-time jobs in the cannabis industry, and this number is expected to triple over the next five years. Vangst is on a mission to fill every job in the cannabis industry.

Vangst’s headquarters is in Denver, CO. Vangst is a Series B company and backed by Lerer Hippeau, Colle Capital, Level One Fund, Snoop Dogg’s Casa Verde Capital, and others.

Vangst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.