Senior Application Support Specialist

Financial Services Firm is hiring for a Senior Application Support Engineer for their team based in New York City. This is a permanent role. You will ideally have previous Financial Services experience and have software-related application support experience. This role covers L1, L2 and Application / Production Support. Salary ranges from $125K - $150K.

They are looking for an individual with experience of diagnosing and troubleshooting software related issues. You will have strong communication skills as you will need to deal with both internal and external stakeholders.

Responsibilities:

• Troubleshooting software related issues.

• Providing Helpdesk contact and liaison for support queries.

• Handling of helpdesk and support queries to determine severity and response criteria.

• Enforcing support processes and ensuring adherence to our SLAs.

• Managing and prioritizing raised tickets (JIRA Service Desk), ensuring they are resolved in a timely manner.

• Stakeholder Management.

• Identifying and tracking bugs through to resolution and liaising with internal technical teams to resolve them.

• Assisting with defining and documenting support processes and standards.

My client works with a variety of technologies, and any experience or understanding on the majority of those stated below would be preferable:

• Linux

• SQL

• AWS

• Python

• Docker

• Git & GitLab

• Jira, Confluence, agile workflow

Skills and Attributes:

• Exceptional written and interpersonal skills

• Proven problem-solving capability

• Time management skills and the ability to establish reasonable deadlines

• Excellent organizational skills and the ability to multi-task

• Experience in customer facing positions

Please apply for immediate interview!