Senior Associate, Marketplace - Consumer Strategy & Operations

About the Team

The Consumer Strategy & Operations team drives the end-to-end consumer experience on the DoorDash marketplace, connecting our customers with everything their neighborhood has to offer. We are building a personalized homepage, inspiring pages for restaurant and new vertical categories, relevant search experiences, and reviews & ratings to accelerate marketplace growth.

About the Role

As a Senior Associate on the Consumer team, you'll play a key role in shaping the future of food delivery and local commerce. You have the opportunity to work on a highly visible consumer product, making the DoorDash experience the best it can be for millions of users worldwide. This role is dynamic and multifaceted and will challenge you to grow your strategic mindset, business acumen, and analytical skills. You will partner with Product, Analytics, and other cross-functional teams to drive the discovery roadmap, measure impact of initiatives, and manage performance trends. This role is perfect for someone who enjoys going deep on problems and working on high visibility projects with significant business impact.

You will report into the Manager of Consumer Strategy & Ops on our US Marketplace team.

You're excited about this opportunity because you will…

• Own the operational excellence for initiatives within the Consumer team, focused on driving user engagement & discovery on DoorDash
• Collaborate with Product, Engineering, Marketing, and Analytics teams to align consumer initiatives with broader company goals and objectives
• Ensure operational excellence by maintaining data integrity, timely reporting, and visibility into strategic projects
• Analyze data and performance metrics to identify trends, opportunities, and areas for optimization
• Lead the ideation, prioritization, and execution of experiments to drive continuous improvement and innovation
• Build and maintain relationships with internal stakeholders to align teams on key objectives and decisions
  
  

We're excited about you because…

• You have 3-5 years of experience in strategy, product, analytics, operations, or banking/consulting
• You can solve analytical problems quickly, and are experienced in SQL and/or Excel
• You have a track record of leading initiatives, hitting goals, and succeeding in a team environment
• You enjoy solving different types of problems, and like thinking outside of the box. You like to learn new skills, and can apply them to your work quickly and independently.
• You are an owner, meaning you take responsibility for outcomes, have experience being in the driver's seat, and want to shape the vision and direction of the company
• You have a bias towards action, are scrappy, and can pivot when you learn new information
• You can influence and motivate people at all levels across a variety of job functions
  
  

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington.

$79,900—$117,500 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.